Critic's Corner

RE: Been through this before ...

213.7.52.214

fmak

In Reply to: RE: Been through this before ... posted by John Atkinson on March 18, 2014 at 10:14:20

''The times when the customer was always right ended the day that Web forums
opened for business :-)

John Atkinson
Editor, Stereophile''

Good formula for eventual terminal decline; do any business course.

Follow Ups:

RE: Been through this before ... - John Atkinson 08:02:28 03/19/14 (1)
> > The times when the customer was always right ended the day that Web forums
> > opened for business :-)
>
> Good formula for eventual terminal decline; do any business course.
Guess you missd the smiley :-)
But let's take you seriously. I conjecture that you disagree with my
statement, meaning that you feel I _should_ accommodate every customer.
As a Stereophile reader, you have used a lot of bandwidth on this forum
complaining that the Zinio edition is not optimized for reading on a PC.
You first complained about this a few years back and I explained to you
at that time why we felt optimizing the edition for tablets was a better
strategy. Nevertheless, you have popped up repeatedly since then, making
the same point in threads involving Stereophile that are not related to
our Zinio edition.

So, of course you are our customer, but are you right? I suggest not,
not because I don't care about your criticism but because: a) you are
the _only_ reader since we launched the Zinio edition to complain to
me directly about this; b) the increase in subscriptions of our Zinio
edition suggests that our business decision was the correct one; and
c) we must address the consensus of our readers' needs, not that of an
obsessed outlier who can't take no for an answer.

John Atkinson
Editor, Stereophile

Edits: 03/19/14
- Yes we have... - regmac 09:11:43 03/19/14 (0)
  Hi John:
  
  As I've mentioned to you before, WFB had the best response for the occasional habitual carper criticizing his magazine: "Cancel your own goddamn subscription."
  
  Succinct and to the point; he was saying it 40 years ago and NR is still going strong today. You, however, tend to be overly indulgent when it comes to chronic complainers. A quality publication such as yours can survive quite nicely without accommodating the lunatic fringe. Why not give it a try?
RE: Been through this before ... - abs1 07:17:05 03/19/14 (0)
+1

In this case it's become evident that ego trumps good sense.

Cheers,
Al

Post a Followup:

FAQ

Post a Message!

Forgot Password?

Moniker (Username):
Password (Optional):
	Remember my Moniker & Password (What's this?) Eat Me
E-Mail (Optional):
Subject:

Message:	(Posts are subject to Content Rules)

Optional Link URL:
Optional Link Title:
Optional Image URL:
Upload Image:
E-mail Replies:	Automagically notify you when someone responds.

To view your new posting or follow-up, click on the RELOAD or REFRESH button on your browser.

This post is made possible by the generous support of people like you and our sponsors:

Western Glow Tube Service