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In Reply to: RE: Some 'fundamental business principles': posted by John Atkinson on June 18, 2010 at 10:39:03
Thanks for the clarification. Just one doubt, please. After several such complaints in the past, I received a few issues posted from Kuwait. I hope someone did not fly all the way to Kuwait to post them or they were not handed over to some staff taking vacation there.
I am now accepting your verdict in this matter and wish you and your magazine all the best. As another honorable person in this forum mentioned, Stereophile should not mind losing business from an ordinary subscriber like me.
cheers.
murali
Follow Ups:
...get in the way of a good read. Get JA to switch you to the digital version with the remaining subscription value.
> Get JA to switch you to the digital version with the remaining subscription value.
I wish I could do that. However, print subscriptions and electronic subscriptions are
handled by 2 different, independent companies.
John Atkinson
Editor, Stereophile
> As another honorable person in this forum mentioned, Stereophile should not mind
> losing business from an ordinary subscriber like me.
Why would you say that? This thread is the first I have heard from you about the
recent non-delivery of your copies of Stereophile. I immediately offered both to help
you with replacement issues and to arrange a donation to charity in your name. Did
you not see that message? And I must say that I fail to grasp why your complaint was
not addressed to me personally but to a third-party forum.
I am sorry to lose you as a subscriber.
John Atkinson
Editor, Stereophile
Thank you. You may please check with Ms Mary Peterson in your office to verify all the communications on this subject. As I said initially, there comes a stage when one has to cross the boundary when patience runs out, and I did that.
Anyway, thanks again for the advice on donation to charity or getting a refund. No, please keep the change.
cheers and good luck in your business.
murali
Maybe it is me, but I find the above terribly offensive and dismissive.
My unconditional and sincere apologies to those who feel it is offensive. Not meant that way, a spontaneous reaction when being advised to claim a refund instead of an assurance that they will seriously look into the distribution problems. Sorry.
murali
...you wanted the subscription to be closed and the refund sent to charity. Not wishing to take sides, but JA's reply to your outburst was a lot more measured...and mature.
Whenever there have been complaints concerning Stereophile's service on this forum, I have always found JA's attitude to be proactive, with an emphasis to solving the subscribers' problem.
Maybe you should have asked him to look into your problem instead...
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