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In Reply to: RE: Fire restoration help from Rouge Super Magnum owners needed posted by audiomaniac on April 30, 2016 at 20:05:45
Perhaps you missed my point that I am not willing to 'send it back' because of what happened the last time. I have little faith that the right thing would be done.
I did not have any more money to throw at the Super Magnum and I did not get the feeling the repair was going to be on the house. The last 'work' (inspection & packing) was sloppy why would I want more.The cord was folded over it's self, loose transformer, extra work I had asked to be preformed was not done, and there was an apparent lack of concern by my contact 'Nick' etc. etc. (A local tech got nowhere with them trying to get a transformer - or spec for a transformer, and said they were a dead end.) I am on my own on this one by choice due to my lack of trust in Rogue.
They sell the hell out of this stuff - but when it came time to step up to a problem they backed off.
So, can you help me with transformer specs?
Thank you,
Fred
Edits: 05/01/16 05/01/16Follow Ups:
Sorry Fred, but I was responding to Steve's comment: "I'm getting tired of reading stories like yours where the manufacture doesn't step up when there is a failure after a trip to the factory" in that Rogue had sent you a return label. I understand that you want to fix the amp yourself.
Perhaps you could ask to speak with Mark O'Brien directly to see if he can help you with the specs and let him know of your experience. He is the owner of Rogue Audio.
Just wanted to say that I have Rogue equipment and I've dealt with these guys (both Nick and Mark) for years and they have provided excellent customer service for several problems. I'm not doubting your impressions of what happened to you, but I don't think you'll find too many members here that dispute the excellent customer service of Rogue.
I have heard exactly that - that they were great to deal with. As business owners and artists as hard as we try we inevitably piss some people off - I certainly have.
Transformer specifications anyone ?
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