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In Reply to: RE: Fire restoration help from Rouge Super Magnum owners needed posted by fred g on April 30, 2016 at 18:18:22
I know you're pissed but you should get them to pay for return freight, the repair, and freight back to you..... I'm getting tired of reading stories like yours where the manufacture doesn't step up when there is a failure after a trip to the factory.
Follow Ups:
Thank you.
You purchase a Rouge product, check that, a Rogue product. Obviously you conducted some research to make the purchase decision. This research should indicate they are a pretty reputable company with good customer service. You come here and complain a repaired transformer caught fire but refuse to contact Rouge, I mean Rogue, about it.
I call Bull Schiit!
You did not read the entire thread did you.
A Brown Trout no doubt.
Something about your complaint certainly does smell fishy!
Yes it does.
ET
Indeed.
It seems unreasonable to not give even a big company a second chance considering the myriad of things that can go wrong, including, but not limited to, the repair tech having a bad day.
Just send it back a second time and call them to find out what caused it. I am sure if they are a reputable company and further, a SMALL reputable company, they are going to be very interested in finding out what caused one of their own products to burst into flames in apparently a spontaneous manner. I don't have to tell anyone what the possible ramifications of a stereo component inside a rack in a living room bursting into flames with no one around are.
That you stubbornly refuse to send it back after unanimous (unless I missed a differing opinion?) agreement from both owners of Rouge...I mean Rogue, and just regular people who have things that break that you should just smacks of some kind of chicanery going on. Wow...run on sentence much?
Here's another vote for sending it back and then reporting the result.
Sounds like Rogue sent him a return label. Personally, I would send it back.
Perhaps you missed my point that I am not willing to 'send it back' because of what happened the last time. I have little faith that the right thing would be done.
I did not have any more money to throw at the Super Magnum and I did not get the feeling the repair was going to be on the house. The last 'work' (inspection & packing) was sloppy why would I want more.The cord was folded over it's self, loose transformer, extra work I had asked to be preformed was not done, and there was an apparent lack of concern by my contact 'Nick' etc. etc. (A local tech got nowhere with them trying to get a transformer - or spec for a transformer, and said they were a dead end.) I am on my own on this one by choice due to my lack of trust in Rogue.
They sell the hell out of this stuff - but when it came time to step up to a problem they backed off.
So, can you help me with transformer specs?
Thank you,
Fred
Edits: 05/01/16 05/01/16
Sorry Fred, but I was responding to Steve's comment: "I'm getting tired of reading stories like yours where the manufacture doesn't step up when there is a failure after a trip to the factory" in that Rogue had sent you a return label. I understand that you want to fix the amp yourself.
Perhaps you could ask to speak with Mark O'Brien directly to see if he can help you with the specs and let him know of your experience. He is the owner of Rogue Audio.
Just wanted to say that I have Rogue equipment and I've dealt with these guys (both Nick and Mark) for years and they have provided excellent customer service for several problems. I'm not doubting your impressions of what happened to you, but I don't think you'll find too many members here that dispute the excellent customer service of Rogue.
I have heard exactly that - that they were great to deal with. As business owners and artists as hard as we try we inevitably piss some people off - I certainly have.
Transformer specifications anyone ?
Thank you all.
I am not here to beat on Rogue. I am here asking for help with the hope that somebody could open up their power supply and find a number on or put a meter to the transformer.I want to fix this damn thing and trade it for a Rega Saturn and be done.
Nick from Rogue did send a return label but I was not in a position where I could have re-packed and shipped it. (Chemotherapy&Radiation - and already over relying on friends for errands and favors) nor did I have the desire to. I am tired of this shipping gear back and forth nonsense. As someone mentioned above - rough shipping is not good for tube electronics. When I received the 99 back, the power supply cord was folded over onto it's self in the box (I had cut a notch in the box when I sent it in to prevent this from happening), and the transformer was loose on it's bolt in the job box. Somewhere between the two - a short occurred. and the power supply caught fire when I turned it on and left the room. I spoke with Nick who did not seem to concerned. I was crazed.
I had sent the 99 in to have it inspection after being in storage and a long move, get a small repair, have the tubes tested, and get the latest up-grade. The tubes were not tested, Nick said they don't alter the power supply - but it obviously was not inspected either. So, I'm still alive, the 99 is still dead and I need transformer specifications. Please and thank you.
It was a very expensive ordeal and stress I did not need at the time - or now.
Edits: 05/01/16 05/01/16 05/02/16 05/02/16
Fred-
Once again, I don't know why you don't simply call and speak to Mark O'Brien, the owner. OK, so you got no satisfaction from Nick. Sounds kind of unusual, but we all have our moments. You even said so yourself. I would at least give Mark a chance to help you out. After all, they wouldn't get their reputation for great customer service if it wasn't usually deserved, right? In the alternative, MAYBE somebody will open up their perfectly good operating amp and poke around for a part number (if visible) or put a meter on it. Who knows? Good luck.
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