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In Reply to: RE: Leben posted by mbnx01 on July 24, 2015 at 13:52:48
Thanks. I see their importer will not pick up the phone, email only. And the manufacturers webpage says they will not sell parts or service to anyone not the original owner.
Actually, it says this:
If "Leben" product is: (1)Directly imported by you from another country, (2)Purchased directly from a dealer OVERSEAS, (3)Acquired by you from an UNAUTHORIZED DEALER, (4)Considered gray market product and no Warranty Card accompanied, All Product Warranties by Leben are NULL and VOID. In addition, Leben will not supply parts and/or service for any "Leben" product without proof of purchase from a Leben Authorized Dealer.
My interpretation of that is that they won't service a gray market unit. It doesn't say anything about the original owner. So if you are buying used, you had better get a copy of the sales receipt from the original owner.
Also, if you want the importer's phone number (Tone Imports), it's on the Contact page of the Leben site.
I have heard of other audio manufacturers/importers taking the same position. Sonus Faber, for example. See Sumiko's policy here: http://www.audiogon.com/samp/sumiko/
The policy seems a bit drastic and I hope they don't go around denying service to people without a sales receipt, since they ought to be able to figure out where a product was sold based on the serial number. I also think that the gray market shouldn't be a significant problem as long as the products maintain relative price parity from one market to the next. I don't know much about Leben pricing, but Accuphase sells for ~1/2 price in Japan compared in Europe and North America, and hence there is a strong gray market. Same for Luxman I think.
Follow Ups:
Why have people who bought outside the country harass the dealers/distributor in the country for service, when they haven't received the rewards of the sale? And they may just want to discourage the whole grey market thing because it dilutes the value of being an authorized leben dealer.
No problem with either consideration.
fight the good fight
Yes, I have the importers phone number.
But so far they don't pick up the phone or return messages.
That and the 'we hate grey market people so much we'll refuse to service legitimate customers' persuades me to take my business elsewhere.
"A lie is half-way around the world before the truth can get its boots on."
-Mark Twain
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