Each reader will have to determine for himself/herself the answer to your question--"Is this really a point worth making?" I imagine that some would like to know whether one of the advertising claims on the BAT website is accurate. Perhaps I am wrong. Your question suggests you have an opinion, but I doubt yours is the only one. I clearly thought the point was worth making (else I wouldn't have mentioned it), and I received private feedback from other posters to the same effect. So, I guess at least some thought it was useful. Of course, you can disagree.
chosen to overlook in view of the vast preponderance of great service and highest quality products..
If i misunderstood the mention as too harsh of a criticism i stand corrected. If it was meant to be helpful, constructive illumination I guess I just didn't read it that way. Victor obviously goes the extra mile by coming out and responding to customers queries which is something in my experience very unusual. I think from my limited experience his Company merits every consideration and I'd feel it a shame if someone's remarks were misunderstood to infer something which is of the nature of a small oversight or out of the ordinary aberration as we live in anything but a perfect world.
You'll notice that the primary subject of my initial post was to help solve the poster's problem. I only mentioned my experience with BAT because he had been questioned about his experience in one of the responses. I thought it pertinent to point out that he was not alone and that there are always exceptions. As you say, Victor is human.
As for the nature of the website inaccuracy, I'll not elaborate on my opinion of it here, but it could be viewed as a simple oversight, or it could be viewed as something less benign. You are a BAT owner, and I had a disappointing experience with BAT customer service, so neither of us is likely to have an objective view.
By the way, based on my experience, I believe the BAT preamps to be among the best around, and can easily see myself owning one again.
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