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RE: Is good service today required for survival?

Posted by dadbar on June 28, 2012 at 13:24:29:
Unfortunately yes.

As a manufacturer of equipment in a totally different industry, customers have gotten totally unreasonable in the kinds of things they expect from vendors.

My favorite are the customers who order equipment at list price, get a new system, and then threaten to send it back unless they get a 20% discount because the system is now used (by them). This has happened to me twice in the past month.

Or the jerk who wants us to rewrite our entire software system for free because he only uses MAC hardware (the quote specifically stated that the software only runs on WINDOWS based systems).

How about the customer in Cairo who insisted on having the system delivered personally because he was afraid that it would never make it through customs? Cairo was lovely last week (yes, I did go and deliver it).

My new favorite customer schtick are the people who just want to lease stuff for a month just to have the equipment long enough to do their experiment. Try asking your local audio dealer for that- maybe the average audiophile gets sick of his system in 30 days anyway.

Sorry for the rant. Still getting caught up from a few days in Egypt.