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Re: It's a matter of pragmatism.

Thank you for the further explination, we do not disagree. I once had a room mate that worked for a company that built turbo rotors that compressed natural gas into a liquid. Those products had more than a 97% failure rate in testing, and yes , they were very expensive.

I would like to add a little more to the quality control discussion.. Some companies reduce the in house quality control costs and results, insted funding customer service (or not). They expect the additional defective product to be added into the customer service workload . They feel that it is more cost effective to let things go out, and if anyone objects, customer service will take good care of them. The result being a happy customer with personal attention from the company. The down side is that not all dissatisfied customer will act, but in this age of easy communications they feel that the economic trade off is worth it.

I guess what I am trying to say is that quality control is sometimes a two step process today. By design , the customer is expected to recieve a certain number of defective product. The customer inspects the product, and than corrects as needed, insted of the company trying to send out, and pay for, very high quality.

Obviously, this will not work with helicopter parts. But, in a market place dominated by price considerations as a primary factor, it is a way to bring in a cheaper product. The problem is that most carts are not cheap.

It would seem to me that the double talk know nothing hi fi market would get some of this action, without harm to the company. Products are sold on "magic" . I'm sure you can think of your own examples. And that was my point, to hold feet to the fire. If your money was defective, of came to them mis-aligned, you would hear about it quick. I was trying to lobby for only an honest effort , not some unworldly product. Think of the kind of the precision available in computers at audio cartridge price points. It is there because the consumers draw the line at what is acceptable quality.


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  • Re: It's a matter of pragmatism. - beach cruiser 12:13:31 01/18/06 (0)


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