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Lions, and tigers, and trolls! Good bye!

Posted by vpiindustries (M) on August 20, 2014 at 00:04:48

In Reply to: Traveler thread!!!! posted by HW on August 18, 2014 at 20:51:37:

Well, this all certainly made for some interesting reading! Since we are dealing with a troll I'll be direct and bullet point :)

- Regarding the Traveler delay, we have an understanding with our dealership that if a customer has a problem replace out their unit to keep them listening music. If they don't have that specific model... get them SOMETHING to keep them listening music. While the customer is happily listening to music (I think there might be a listening to music theme going on here) VPI and the dealership will work out replacing the defective/damage/broken/beaten with a stick product.

- Previous bullet point being considered, why did it take 5 weeks? We were away one of those weeks for the Capital Audio Show, then closed essentially for 2 weeks for vacation. A vacation which a portion of my staff didn't take (including myself) that we worked straight through. Also we have been building 5 VPI listening showcase rooms for both dealer training and listening events.

- VPI has tripled in size in the past 3 years and we are trying to keep up with the growth. We have increased our staff, and the size of our facilities. We are actually having our first dealership training course this weekend to help educate and support our dealership so they can continue supporting YOU.

- middleground, knowledge is power... read and learn before casting judgment :) http://vpiindustries.com/table-traveler.htm

To help in your education, why would we name something "Traveler" for someone name "Sheila". Great question! Sheila AND Harry were the founders of VPI. Sheila ran the office while Harry ran the factory. Three years ago she was diagnosed with pancreatic cancer and the SOB doctor told her she would be dead in 3 weeks. Sheila/Mom essentially said screw that and lived for 6 more months. During that time she TRAVELed to Australia and Texas. On the Traveler web page, there is a picture of Sheila and me after she got back from Texas. Her body was riddled with cancer and in that picture she looks healthier than me! She was even planning to attend CES to say goodbye to all of her friends in the industry and accept the Stereophile Product of the Year Award for the Classic 3. She didn't live long enough to make it to CES so I went in her place. She loved to travel and traveled all over in the end. That is why something called a "Traveler" is named after someone name "Sheila".

Furthermore, HW is retired but still my mentor and helps me and my team when we face problems on VPI products that were made while I was still in middle school. Actually, we spend most of the time in the office answering emails and questions on how customers can upgrade their HW-19 and TNT tables.

"Now to have the founder of VPI come and say that because he is now retired he can be as bold and abrupt as his true nature impels him and then blame VPI dealers for obvious manufacturing defects is abit too rich for me, not you?"

Now you have the current owner of VPI here to say that the founder is right! The dealership of any company needs to take ownership of customer service to keep the customer happy. A defective product is another topic entirely. Harry isn't bold because he is retired, he is bold because he knows what he is talking about!

I doubt HW will be back this time. However, there will be a VPI forum on our site soon that will be monitored both by Harry and me. This way we can help others having VPI problems/concerns and stick to constructive criticism. Customers can have an open dialogue with each other and VPI staff!

Mat Weisfeld
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Regardless of what table you buy or own as long as you're spinning vinyl you're doing the right thing!

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