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Traveler thread!!!!

I find it nuts that the Traveler thread grew so large when in reality we have no idea who or what was done with this table. My response was generic to a Traveler having a switch problem and the fact that my Ford dealer fixes my Ford car - BOOM!!

It really is a lot easier to answer customers on VA when we know posters names and dealers names. I tried to figure out the full story behind this but to no avail without proper documentation.

Bottom line is that if a dealer calls up and says they have a defective turntable or RCM we tell them to replace it, if they do not have stock we send them one or the customer one. If the customer has a RED Traveler or a WALNUT Classic and we are running BLUE Travelers and BLACK OAK Classics the customer has to wait, there is nothing we can do about that.

I am truly sorry that we are not a huge Japanese or Chinese company cranking out hundreds of thousands of units every year but the industry will have to live with that. No one seems to remember the 10 or so years when most table makers disappeared leaving customers with unfixable units while SOTA, VPI, WT, REGA, etc. stayed the course and kept this business alive.

My son runs VPI now and if you have a problem call him up, or Jason, or Jane, or Steve, and yell at them. Remember when it slows down again that picture on my wall of the great Audio Companies of the 80's are now mostly gone but we are still here and you can fix a table bought in 1982 with a phone call or an HW-16 made in 1978. Think about all the great Japanese equipment you bought 30 years ago that cannot be fixed by the company that made them because they walked away when it was no longer profitable.

HW



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Topic - Traveler thread!!!! - HW 20:51:37 08/18/14 (66)

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