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RE: VPI Traveler Finally Up and Running

Really John, you don't think it is the dealers responsibility to replace the table if it has a problem. If my Explorer breaks in the first 36 months it goes to my dealer and they fix it no charge. Only in this backwards business does a dealer think the manufacturer is the fixer of first resort. Call us, tell us you have a problem, we can replace it if you do not have stock (G-d forbid they should have stock) and the problem is solved. Don't tell the customer to call us and have to deal with a manufacturer, we try hard but we are very, very busy and the dealer is front line of this business. If we dump the dealers and fix it all ourselves we could sell Travelers for Music Hall prices!!!!!!!!!!!!!!!!!

That by the way is the reason we are so backed up with e-mails, phone calls, and social media, most of the dealers do not take care of the problems that may occur as they occur. John, we have over 250,000 customers, all with computers, land line phones, and smart phones who call all day long. If the dealers could handle the new stuff we could easily handle the older customers upgrading, buying on E-bay, or just looking to talk.

We do not mind doing this but feel the dealer has to do something besides supply a box! Oh, and now all the dealers will jump in and explain how wonderful they are, after 35 years making this stuff and 20 more as a customer you can tell your story walking.

I should write a book about this business. BTW, John it is great to be retired, I can say whatever is on my mind.

HW

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