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RE: VPI Traveler Finally Up and Running

If I were running a business, I would ship a brand new turntable if the turntable failed out-of-the-box or within the first 30-days. I think it's appalling that you have to send in a brand new defective turntable for repair and then wait five weeks. It should have been replaced with a new one.

Many companies will ship a new item immediately when they are notified of a defect within the first 30-days. I have a friend who just bought an Oppo BDP-105D that proved defective within the first 30-days. Oppo shipped a brand new unit immediately when he called to notify them. They told him to pack the defective unit and it would be picked up at his house. That's the way to run a business, in my opinion.

Best regards,
John Elison


Edits: 08/18/14
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