RE: Something nees said for excellent Sorasound customer service

Posted by amioutaline? on April 10, 2014 at 05:09:28

In Reply to: Swapping carts and all styli remain intact? posted by Waxxy on April 9, 2014 at 22:07:30:

I am just as knocked out about the excellence of my ZYX R-50 yesterday as when I first installed it months ago.

I bought it as a demo from Mehran with around 100 hours on it. He gave me a verbal six month replacement guarantee. After 40-something sides I found that it wouldn't cleanly track the last cut on side one of 88 Basie Street. I called him and asked his opinion: VTF, arm compatibility; the usual things. He unhesitatingly offered to send it to Japan for inspection if I would ship it to him in Chicago. I agreed, sent it along and put the recently Soundsmithed Aurum Beta S back in service.

XYX informed us that the cartridge tested "as new" but that "the trackability was low", which they adjusted. After just 60 days or so the cartridge was returned to me, without any shipping charges, wrapped as new.

I'm sure, judging by the gear he sells, that I am small potatoes to Mehran but I was treated like a rich man. Better yet, of all the many cartridges I've installed, none has had the immediate impact on my listening enjoyment as the R-50. It might not be up there with the $5-15,000 group, but it's a big step up from anything I've heard in the under $1,000s.

Oh. It tracks the Count Basie just fine now which may have more to do with my new "car crash" method of measuring VTF at record height as any adjustment ZYX made.

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Follow Ups Full Thread

Topic - I thought I'd enjoy my afternoon of cartridge changing - amioutaline? 19:53:54 04/09/14 (9)

Swapping carts and all styli remain intact? - Waxxy 22:07:30 04/09/14 (3)

RE: Something nees said for excellent Sorasound customer service - amioutaline? 05:09:28 04/10/14 (1)

RE: Something nees said for excellent Sorasound customer service - macster 06:10:37 04/10/14 (0)

RE: Swapping carts and all styli remain intact? - collinslaw@fuse.net 03:45:24 04/10/14 (0)

RE: I thought I'd enjoy my afternoon of cartridge changing - dirtyvinyl 20:27:24 04/09/14 (4)

RE: I thought I'd enjoy my afternoon of cartridge changing - Greg Gale 16:53:27 04/10/14 (2)

RE: I thought I'd enjoy my afternoon of cartridge changing - dirtyvinyl 17:45:05 04/10/14 (1)

RE: I thought I'd enjoy my afternoon of cartridge changing - Greg Gale 02:59:19 04/11/14 (0)

RE: I thought I'd enjoy my afternoon of cartridge changing - amioutaline? 04:43:56 04/10/14 (0)

Follow Ups

RE: Something nees said for excellent Sorasound customer service - amioutaline? 05:09:28 04/10/14 (1)

RE: Something nees said for excellent Sorasound customer service - macster 06:10:37 04/10/14 (0)

RE: Something nees said for excellent Sorasound customer service

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