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RE: Difficulties With Jac Music

Posted by Audioclyde (A) on April 4, 2015 at 17:16:03

In Reply to: RE: Difficulties With Jac Music posted by johnsonad on April 4, 2015 at 17:04:08:

Thanks, maybe there is some hope; I'm just having a difficult time finding it now.

From my perusing various threads/forums prior to placing my order, I had only come across 1 or 2 other instances where Jac's customers were not happy, and as I know that no one can make everyone happy, I didn't think I was taking a risk.

I truly cannot understand the behavior that he has exhibited in this situation. I keep thinking that surely he will ultimately come through and send the tubes that he owes me, but after almost two months of this, I frankly am quite frustrated and disappointed. I like EML tubes; I've had great customer service from TubesUSA (I guess my mistake was trying to save a few $ and order the 'cosmetic defect' tubes, rather than purchasing from George).

I've experienced truly great customer service from many in the audio industry--manufacturers/vendors shipping replacement product immediately when they have made a mistake, etc., rather than waiting for erroneous deliveries to be returned, etc. But since I'm going on two months since I paid Jac for tubes, plus I'm now out the shipping costs for returning the tubes he sent 'by mistake', I am at a loss. He does not seem too interested in keeping up his end of the deal, and since this whole fiasco is well outside the Paypal dispute period, I really don't have any means/leverage to get him to send the tubes he owes me (or for that matter accept delivery of the tubes I paid to ship back to him!).

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