|
General Asylum General audio topics that don't fit into specific categories. |
|
|
|
General Asylum General audio topics that don't fit into specific categories. |
|
In Reply to: RE: Contact them as often as necessary until your problem is resolved. posted by JURB on November 24, 2016 at 00:05:27:
I think you're assuming he's dealing with a sole proprietor. In that case, it's essential to treat him as you would like to be treated yourself.
It's also expected that the customer be treated with respect and have his questions answered without any snark precisely because of what you mention. The repairman is the expert. Although I recognize that he's busy and can't spend more than a few minutes answering a question.
If it's a huge multinational corporation... you can bet your bottom dollar that I'm going to be calling EVERY SINGLE FUCKING DAY to make sure that what I was told is indeed happening. If I am told they will call back in two days, I will call back in 10 minutes to confirm the two day window. I will call the next day to confirm the call tomorrow. I will call the morning of to confirm the call later that afternoon.
Why, because every single time that I didn't do that, nothing happened. If the CSR is in India or Mexico or sounds like he or she is reading from a script, I increase the frequency. This isn't crazy talk. I have actually called Comcast, hung up, called right back and discovered that every single detail of my previous call was wrong.
Often, with a big corporation, I make multiple calls on the same issue one right after another until I get what I need.
This post is made possible by the generous support of people like you and our sponsors:
Follow Ups
- RE: Contact them as often as necessary until your problem is resolved. - MannyE 02:53:03 11/26/16 (2)
- THAT'S the... - musetap 10:07:51 11/26/16 (1)
- RE: THAT'S the... - MannyE 19:16:09 11/26/16 (0)
Top of Page ]
[ Contact Us ]
[ Support/Wish List ]
[ Copyright © 2024, Audio Asylum, all rights reserved ]
