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RE: Contact them as often as necessary until your problem is resolved.

I hold my tongue no longer.

First of all you NEVER hound a professional. You are asking him to do something THAT YOU CANNOT DO. Why don't you treat your heart surgeon like that ?

As a repairer I got this much to say to you :

1. I DID NOT DESIGN IT

2. I DID NOT BUILD IT

3. I DID NOT SELL IT

4. I DID NOT BUY IT

Now that we got that straight we can get down to business. Note that I have been in the service business for over forty years.

If you EVER hound me I will tell you your unit is done and to come pick it up, you are not getting your estimate charge back, you get nothing. And another thing, in this state when you OK the estimate you enter into as binding contract and if it takes too long and you don't like it, you can pick it up and the bag of parts and screws, as long as you pay the full bill as if the unit was actually working. I know the law in this state and that it how it is.

The laws here in Ohio came about in a strange way, which I will delve into later after I answer the OP's question. With a question.

How come you did not call this place and ask them ? There are places here that take three weeks to even hit the bench, that is usually music equipment like mixers, guitar amps and such. Some DA converters too, as well as a few other things. You call them and ask them they will just say figure about three weeks. The reason is that they are a busy place and the reason they are a busy place is that their techs are good.

Now remember something else, they might say they have to try something to test it under actual or whatever operating conditions.

You know, youse people put up with this in cars. They say "we have to pull the heads to know if they or the block may be cracked so sign here for $1,000 labor which does NOT get your car fixed. People must think this shit is a toaster.

Hound your tech. Hound your plumber. Hound your mechanic. hound your electrician, that'll be fun.

Go ahead and hound people who do what you do not understand and you know what ? You'll wish you hadn't.




Edits: 11/23/16

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