In Reply to: how long should a customer wait for a reply ? posted by riley804 on November 21, 2016 at 09:17:55:
Some small companies favor one form over another...
If you send an email... it may never get an answer.
Usually the best is a phone call.
Most companies with a web site have a contact list, including email and phone number.Also, some companies really only respond to their own dealers.
So a dealer calls, they get the carrot. A customer calls, they get the run around. Particularly companies who have big problem with grey market.
They may not be willing to even respond to a customer who does not have an authorized dealer.
Edits: 11/21/16
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Follow Ups
- Some places same day, some places six months (LOL) - Smelly_Socks 13:00:10 11/21/16 (1)
- If you send an email... it may never get an answer. - riley804 06:02:16 11/22/16 (0)