Poor product support

Posted by dbphd (A) on May 1, 2016 at 11:47:35

Oppo product support is legendary and I've found KEF and Parasound very helpful, but Bryston and Esoteric seem to have forgotten about it. I have a Bryston SP3 and Esoteric SA-60, both complex pieces of equipment with inadequate manuals. Questions to their web sites have gone unanswered. I suppose Esoteric may just be TEAC and no more supportive than Sony, but I think Bryston is a much smaller company. All is well with the Bryson SP3 for HDMI from the Oppo 105D, but analog from the Esoteric to the Bryston is a PITA. I've never gotten sound from the balanced stereo connection, and have had problems with 7.1 bypass when I tried to use the speaker management of the Esoteric. On the occasion that I do get 5.1 sound, it's what I had been seeking: 5.1 sound nearly as good as stereo from the Ayre C-5xeMP through the Parasound JC 2 BP.

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Topic - Poor product support - dbphd 11:47:35 05/01/16 (23)

RE: Poor product support - dbphd 10:47:37 05/06/16 (1)

RE: Poor product support - dbphd 20:55:04 05/09/16 (0)

RE: Poor product support - Mike K 08:49:30 05/02/16 (2)

these kind of responses - mbnx01 11:25:35 05/02/16 (1)

Rats?--nah how about the Chefs! - Des 20:47:16 05/02/16 (0)

RE: Poor product support - garydee 05:32:07 05/02/16 (9)

RE: Poor product support - Pat D 09:01:29 05/03/16 (4)

RE: Poor product support - dbphd 18:03:52 05/03/16 (0)

RE: Poor product support - garydee 09:07:42 05/03/16 (2)

Nice - Now thats the way to do it - fin1bxn@msn.com 09:23:33 05/03/16 (1)

RE: Nice - Now thats the way to do it - fantja 10:11:58 05/03/16 (0)

RE: Poor product support - dbphd 17:33:54 05/02/16 (0)

RE: Poor product support - Steve. 15:03:52 05/02/16 (1)

RE: Poor product support - mraudio 15:53:36 05/02/16 (0)

RE: Poor product support - fantja 13:04:19 05/02/16 (0)

RE: Poor product support - Green Lantern 20:04:34 05/01/16 (2)

By contrast... - E-Stat 14:47:00 05/02/16 (0)

RE: Poor product support - fantja 20:41:56 05/01/16 (0)

Bryston? WHere is yur dealer? Bryston has 'dealers' who sell their stuff. and are the first line support - Smelly_Socks 19:25:32 05/01/16 (1)

RE: Bryston? WHere is yur dealer? Bryston has 'dealers' who sell their stuff. and are the first line support - Norman M 23:26:53 05/01/16 (0)

RE: Poor product support - jdwaudio 15:36:20 05/01/16 (0)

RE: Poor product support - genungo 14:56:24 05/01/16 (0)

RE: Poor product support - fantja 13:45:40 05/01/16 (0)

Poor product support

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