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RE: VPI Prime Buying Experience

StimpyWan -

Thanks for sharing this. Any issue has its proponents and detractors.

My point of view is exactly that. . . just my point of view. I can accept that.

I believe the Prime will be excellent, but there is clearly a gap here in customer service / setting customer expectations. Hopefully VPI 'rights' that (I'm referring here of the big picture, not my issue so much).

I've only spoken to Matt once - for maybe 5-10 minutes over the phone when I was narrowing my turntable choice. Seems like a nice guy.

I expected some negative comments here to be honest, but I know others shared some of my observations (so it's not just me by any stretch of the imagination).

Once I gave up on asking, I drafted the communication you see above. I didn't expect a response. I will just wait for the table. As I now know what to expect (little to nothing), that is fine.

In the end, the companies who are successful in providing customer service are those who value customer service as part of their business model (and the related costs of providing said customer service). Ayre comes to mind. They have been both accessible and wonderful when I've needed them. I have an all Ayre system - less the analog. There are other examples as well. Part of my personal evaluation when purchasing companies is what is their reputation for customer service (among other things like longevity and quality).

Interestingly, today, I noticed Matt had a post where he and Harry were involved in creating / opening 4 new listening rooms in the factory for (maybe) an upcoming NJ audio show. Maybe Matt is just over committed.

Again, thanks for sharing.

Craig

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