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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: VPI Prime Buying Experience posted by Schlep on March 18, 2015 at 14:45:52:
When I bought my Decware (much smaller company) amp I tracked my build wait (about 12 weeks) from a posted build list made available on their web site. The actual names were not supplied, only something like Scott in Ohio. The list also showed a simple status (new order, built, test, ship, etc). They had considerably less orders so this was pretty telling.VPI could use order numbers or some other identifying way for customers to know which order was theirs. They, like Decware, wouldn't need to put estimated ship dates on the list. Customers would only need to watch their position rise on the list over time. The rise rate would allow customers to get a feel of how fast orders were being processed.
An approach like that would likely have prevented the OP's frustration and that of all the others on the list. They would have considerably less "where's my order" emails/calls/tweets. This would allow them to service non-order related emails and possibly improve their reputation in spite of company growth. IMO people don't mind waiting as long as can gauge progress.
Edits: 03/19/15
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- Why not post a build list - jsm71 05:14:03 03/19/15 (0)
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