In Reply to: Before You Buy a SimAudio Product posted by Lance_O on October 21, 2014 at 07:28:38:
... Are there any more emails or have you spoken to Mr Poulin or somebody from Sim Audio on the phone?
From what you posted it is not clear who will pay for shipping. It is also not clear if you have an estimate of the repair or if you explained further what is wrong with your amp.
From the email you posted Sim "might" be offering to pay the postage and "might" be offering to do the repair for free or at a discount. It is impossible to determine from the information you posted.
If there is no more correspondence/communication on this matter, other than what you have posted, I suggest you phone Mr Poulin to discuss it.
Phone Sim and clarify everything about postage, repair costs and raise your concerns. Do this in a polite and humble manner, what have you got to lose?
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Follow Ups
- Is there more information to your little story? - three_sox 15:30:21 10/21/14 (2)
- RE: + ! - painter27 17:02:01 10/21/14 (0)