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General Asylum General audio topics that don't fit into specific categories. |
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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: Customer Service - is this bad customer service? posted by red carerra on August 14, 2014 at 11:56:35:
The question to ask them is, "How long is your backlog?" If the tech has at least two weeks worth of gear to get through before starting on yours, at least your expectations will match the likely reality. And some repairs can be tricky and take a long time. I had a Manley amp with failing p/s caps (big pops and fireworks coming out of the chassis) but after each failure, the caps would then proceed to work just fine... sometimes for days. Their tech Paul had it playing for over a week before it put on a show for him.
Also be aware that, if you are working with a company that has both hifi and pro products, they may have a policy of letting critical pro repairs jump to the head of the line. I view that as a big plus, 'cause that kind of company has to hit very high reliability marks to survive, which is not (ahem) always the case with pure "hifi" outfits.
In any case, if you can have a friendly chat with the tech, find out what his backlog is, and ask him when you should check back with him, 'cause you understand that stuff changes, at least you'll have an open line of direct communication.
In the meantime, it might make sense to pick up an Advent 300 on ebay. It can be the universal substitute piece - decent preamp, crummy little power amp, and a mediocre-sounding tuner with a decent RF section. For $100 to $125ish, it's a cheap way to keep the music coming. (Yes, it will be ready for re-capping. If you don't want to figure out which electrolytics to get, look at davidreaton.com - he used to sell cheap easy recap kits, which let's you get it done in about 15 minutes.
Another option is a Hafler DH-110 preamp, which is pretty good, easy to work on, and often goes real cheap.
WW
"Put on your high heeled sneakers. Baby, we''re goin'' out tonight.
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Follow Ups
- RE: Customer Service - is this bad customer service? - Bill Way 08:03:35 08/15/14 (1)
- RE: Customer Service - is this bad customer service? - red carerra 09:20:38 08/15/14 (0)
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