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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: Customer Service - is this bad customer service? posted by red carerra on August 14, 2014 at 11:56:35:
I was (briefly) the ONLY repair tech for a medium sized electronics company (roughly 150 employees from exec down to manual labor). Turn around was usually measured in weeks, at the very least; warranty or not.
Of course, all bets were off if the needed part(s) weren't in stock or back ordered from the distributer! Some parts might not even be stocked by the manufacturer; they might only order enough for a single production run at any one time, and have to wait until they can justify the cost of ordering to get something specific (or horror of horrors, the distributer again is out/back ordered). This can hold up production as well (which takes priority over repairs, usually!).
Just my thought from the inside...
Dman
Analog Junkie
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- RE: Customer Service - is this bad customer service? - Dman 13:23:57 08/14/14 (0)
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