General Asylum General audio topics that don't fit into specific categories.

---

[ Follow Ups ] [ Post Followup ] Thread: [ Display  All  Email ] [ General Asylum ]

---

[ Alert Moderator ]

---

Customer Service - is this bad customer service?

Posted by red carerra (A) on August 14, 2014 at 11:56:35

I'm looking for a sounding board here as I don't want to jump to some unfair conclusions. My pre-amp is from a small company with a great reputation for customer service. In doing some tube rolling, I may have damaged it, so first I called them, then on their suggestion subsequently shipped it to them with a note describing the problem and my contact info per their instructions. I shipped this rather expensive pre-amp on 7/25 and it was received on 7/29. I would have expected that they would have contacted me in some manner to let me know they had received the pre-amp but this didn't take place. Subsequently on 8/4 I contacted them, just to make sure they had indeed received it as you never know if the shipper had delivered it to the right place or not, etc. They reassured me that it had been received and said something about really hectic around here....Yesterday, 8/13, I sent an e-mail inquiry just to learn the current status of the repair with no response as of yet. What I'm really looking for here is good communication, which is basically good customer service and I'm thinking this doesn't seem to be the case here. Any thoughts on this.

This post is made possible by the generous support of people like you and our sponsors:

Sonic Craft

---

[ Top of Page ] [ Contact Us ] [ Support/Wish List ] [ Copyright © 2024, Audio Asylum, all rights reserved ]

---

[ General ] [ Speakers ] [ Tubes ] [ Vinyl ] [ Digital ] [ Hi-Rez ] [ Video Asylum ] [ Cables ] [ Tweaks/DIY ] [ Music ] [ Films ]

---