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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: Hi Fi companies and customer contact - worst and best posted by mbnx01 on August 12, 2014 at 12:48:18:
I haven't really needed customer service all that often. That said, many of the smaller companies that sell directly to the customer tend to have very good service-they pretty much have to. The one that stands out the most is the now defunct Wright Sound labs. I phoned them frequently and spoke to George who was always patient and polite, even when I wasn't. He answered all my questions, and even custom built some mono blocks for me. Honorable mention also goes to Oppo.
Worst: Bel Canto.
Years ago I wanted to buy/audition the eVo2i. With no dealers near me, I called them and asked if they would sell directly, or if they knew a place that sold online/over phone. They said the closest deal was Sound By Singer. I called S by S and they said they didn't sell over the phone and I would have to come in in person. That's a 4 hour drive each way. Not going to happen. I called Bel Canto back and explained that S by S didn't sell that way. I was told, that the closest dealer was...Sound By Singer. These circles went on for a while. I eventually got one from a place in Canada. They shipped. The amp is now in my video system. Fast forward to about 9 or so months ago. I needed a new remote, so I emailed bel canto and asked if they still had any of the old remotes, or if there was a suitable substitute. I got an automated response saying they received my email and would respond soon. Nothing. Did this twice. Nothing.
I'll never buy their products again.
jack
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Follow Ups
- RE: Hi Fi companies and customer contact - worst and best - Jack G 05:59:53 08/13/14 (1)
- Apparently you didn't get the memo.... - FrankC 23:43:51 08/14/14 (0)
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