In Reply to: Hi Fi companies and customer contact - worst and best posted by mbnx01 on August 12, 2014 at 12:48:18:
BEST:
ARC (last time I called was when Leonard was still around)
Pass Labs
PS Audio
WORST:
PurePower: they've stopped answering phone calls and e-mails all together. I had returned a unit for repair two years ago after spoken to them on the phone to try to resolve an issue. I've filed complaints against them with BBB and Consumer Protection Agency. I came close to file a small claims against them, but it would cost me another $300 - $400 to do so, and need to fly to Canada to show up in court. I guess that's what they were banking on that I would not go through all that trouble.
Does Distributor count? I've purchased a German-made turntable. Can't communicate with them due to language barriers. Not sure what translation program they use, but they sent me a reply, and I have no idea what they were saying. The dealer is flaky, and their US distributor is not very helpful either. (Withholding info for now until I can get my issues resolved).
FrankC
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Follow Ups
- best & worst - FrankC 15:44:43 08/12/14 (2)
- RE: best & worst - sudz1234@yahoo.com 18:35:19 08/17/14 (1)
- RE: best & worst - mcdonald43 19:36:30 08/17/14 (0)