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RE: Hi Fi companies and customer contact - worst and best

I fully agree with you about Rogue. I own a Cronus Magnum and have never had any trouble with it, but I've called Rogue a couple of times with a few questions. Each time I called Mark O'Brien (owner/chief designer) answered the phone on their end and was more than helpful and very courteous.

As to ARC, their standard answer to complaints such as yours is to inform you that they prefer you to handle it at the dealer level. With prices like theirs the equipment owner should be able to speak directly with the manufacturer's service dept. without being required to jump through hoops. They've been much worse since being bought out by the Italians. Perhaps they wish to garner a similar reputation to that of FIAT? Maybe they're egotistical enough to believe there's nothing wrong with that?

Cheers,
Al

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