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Hi Fi companies and customer contact - worst and best

Conrad Johnson. Their webpage is a mess - doesn't work at all. Can't get product info, contact info, nothing. Been like that a LONG time.

Peachtree. They rarely answer the phone anymore and a VERY slow at email. They used to be so good with customer contact.

W4S had a horrendous problem recently with a new phone system. I call them up and TOLD THEM TO BACK IT OUT BECAUSE I HADN'T BEEN ABLE TO REACH THEM IN THREE DAYS. They did.

It amazes me that companies in the SALES BUSINESS can be SO BAD about customer contact.

Anyone else?

Oh, special mention to ARC - their phone message says 'if you need service send an email to....'. You know if I PAY TEN THOUSAND DOLLARS FOR SOMETHING I WANT THEM TO PICK UP THE DAMN PHONE WHEN IT BREAKS.

This stuff never happens with Rogue, they pick up the phone right away and it's usually the President of the company you're talking to.

'A lie is halfway around the world before the truth gets its boots on'. -Mark Twain

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Topic - Hi Fi companies and customer contact - worst and best - mbnx01 12:48:18 08/12/14 (81)
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