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RE: Homegrown Audio customer service

Posted by davem1 (A) on July 27, 2014 at 08:08:06

In Reply to: Homegrown Audio customer service posted by lockman on July 27, 2014 at 06:32:37:

Recently, I have had mixed experiences; mostly bad.

1) Ordered connectors. Had same "awaiting fulfillment" and non-response you experienced. Finally got them around 10 days after placing order.

2) Ordered some more connectors. Complete opposite experience. Quick shipping notification and receipt.
***BUT*** When I got my credit card statement I saw that they charged me 3 times for this order. Then I got the same non-response to emails and phone calls. When I did receive an email response (never got a return phone call), they said their records did not reflect 3 charges for the same thing. I then took a picture of section of the statement showing the 3 charges for the same thing on the same date and emailed it. I then looked up the State Consumer Protection attorney and called the credit card company. A week later they acknowledged the problem and said they would resolve it promptly. After repeated queries/non-responses I saw the credit on my next statement. They never informed me that this had been done.

Any business that has a credit card process that allows the above is not for me. Coupled with the non-responsiveness and delays, I would not buy anything from them again. It is too bad; they have some nice cost-effective products.

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