In Reply to: Paypal weirdness posted by Jim Austin on July 25, 2012 at 12:11:25:
Thanks everyone for your advice on this. I was, as you could tell, very wary. But in fact it is not a scam, apparently.
Part of the problem is that the information I provided was inadequate. I first encountered this issue when I was logged on to the Paypal Website. The image I included in the original post was from the Website--and this was before I received any emails; I was definitely on the real paypal site.
Almost immediately, I received an email explaining that
As of April, 2012, new Federal Regulations require Money Service
Businesses, such as PayPal, to verify the identity of a customer before we
can provide various services or product offerings. As a result, PayPal must
ensure we have collected and verified important data such as customer name,
address, date of birth, and national tax ID or social security number.
Because we were not able to fully confirm your identity based on your
current account information, we need to request additional supporting
documentation from you.
You will continue to have full access to your PayPal account, but until we
are able to confirm your identity, we may be unable to process certain
types of customer initiated requests such as adding funds to your PayPal
account.
Apparently this was triggered by an attempt to add funds; I wasn't actually doing it--just investigating how that worked.
Still logged onto Paypal, I located their customer service phone number (got a security code for the call) and called them. They gave the same explanation and said that it's a new law and it applies to everybody.
I shouldn't have said it's not a scam, maybe. Maybe it is a scam, but if it is, Paypal--the real one--is in on it.
Thanks all.
Jim
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Follow Ups
- Followup - Jim Austin 12:53:15 07/25/12 (9)
- funny-I just used paypal twice yesterday - Green Lantern 20:51:55 07/25/12 (4)
- RE: funny-I just used paypal twice yesterday - Jim Austin 04:11:45 07/26/12 (3)
- you are 100% right- - Green Lantern 05:50:00 07/26/12 (2)
- Good to know it isn't just me - Jim Austin 05:59:09 07/26/12 (1)
- not a problem... - Green Lantern 06:09:31 07/26/12 (0)
- If PayPal is now asking for (requiring?) SS numbers...... - JimK 13:42:53 07/25/12 (3)
- Agree there is no way i would give it to them. First, it is not even legal for them to demand it - Elizabeth 14:26:46 07/25/12 (2)
- They say it's required by law - Jim Austin 06:40:49 07/26/12 (1)
- RE: They say it's required by law - abs1 09:09:52 07/26/12 (0)