In Reply to: Customer situation, what would you do? posted by Gordon Rankin on April 7, 2011 at 10:51:50:
The customer and his demands are out of line. You have done nothing wrong.
I have worked in sales/customer service/client services all my life and I learned from some very smart people that sometimes you have to fire customers.
The old "customer is always right" line is no longer financially viable.
Sorry, but some idiot from the UK who feels he can use something for a year and then force you or a dealer to buy it back is beyond the pale.
Thank god 95% or more of consumers of low volume, specialist products actually have a brain. The other 5% cannot take us hostage.
Just my two cents.
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Follow Ups
- RE: Customer situation, what would you do? - Regor Ladan 18:15:42 04/07/11 (0)