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Me too!

I ordered a Star Chief on September 26, 2006. As of mid-December it was not delivered and several requests for a status to Ron went unanswered. Delivery WAS attempted around the holidays. Unfortunately I was out of town and never advised by Ron that the 2 boxes would be coming.

By mid-March one of the two boxes had been successfully re-delivered. At that point, fearing that I was off of the radar, I began another series of attempts to contact Ron by email and telephone. I cannot say that he never answered my emails, but the ratio was proabably 20-1 over the course of 2 months - all with no resolution of the missing items.

In early May I was advised that I could return the one box for a refund. I did so. My emails for the status of my refund went unanswered for several weeks. On the third week after Welborne received the returned box with no word as to the status of the return, I filed a complaint with the BBB. Welborne has until 6/20 to respond. To date he has not done so.

He DID contact me several days ago advising that he has been out of town for family matters and that my refund will be sent. I will certainly report back to this thread if it is.

Like the poster, my credit card was charged imdiately. What followed was, at best, poor service. I know many members preach patience when dealing with Ron, but I have been out $2000 since September. There was an attempted delivery in December, so I certainly wouldn't say that Welborne Labs intends to steal from its customers. That said, that service, or lack thereof, both before and after the attempted delivery has been quite poor.



Edits: 06/17/07 06/17/07 06/17/07

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