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I just got phone screened by a dealer and rejected

I'm not going to say who the dealer is but I was quite shocked by his attitude.

I've been researching potential speakers to audition to replace my Spendor SP 2/3. I have been leaning toward a 3 way to get greater dynamics. I was reading about the Opera line of speakers and there was a dealer 85 miles away from me that had older models in stock for $1000 off MSRP. Having read that Opera speakers were warm and musical and this particular speaker was a 3 way and 44" high (I like tall speakers), I was interested in purchasing them at the price if I could get an audition. I know he had the new model on display as his assistance told me that yesterday.

The dealer calls me back and for some reason was not entirely enthusiastic. He asked what speakers I had and where I purchased them. I told him I purchased them on Audiogon. Then he said he gets a lot of people coming in for 1/2 a day then end up purchasing on Audiogon. He said "f..." them, said "thank you" and hung up on me.

What this dealer did not know, is I am an old customer of his. I have purchased two pair of speakers, cables and a CD player from him. My last purchase was 4 years ago so I guess he forgot who I was.

This dealer also had CES show piece Cary Cinema 6 that he was selling for a good price with warranty. I wanted to purchase that but I didn't even get a chance to ask him about it.

That dealer just lost one sale with potential for another speaker sale. He also lost my business for life. I frequently visit his web site since he always has great deals esp. after a show like the CES where he purchases a lot of show pieces.

I justed needed to vent my frustration. Thanks for listening.



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Topic - I just got phone screened by a dealer and rejected - Robert Joe 11:24:10 02/14/07 (139)


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