"Fed up with Fedex" -- A cautionary tale for us all

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Fed up with Fedex over package coverage
Only $88 to replace a broken monitor? Read the fine print
By Bruce Mohl, Boston Globe Staff, 12/28/2003
After weighing my holiday package and charging me postage, the US Postal Service employee asked me if I wanted to insure the contents.
I told him no, but as I walked out the door I wondered whether I should have bought the coverage and what it would cover. By the time I got to work, I had forgotten all about it. Then Marc Caminetsky of Newton called.
Caminetsky had gone to a Federal Express office in October to ship a defective computer monitor back to the manufacturer for repairs. He said the Fedex sales representative asked him whether he wanted insurance, telling him that if anything happened to the monitor, he would be covered. For $3.50 he purchased $1,000 of coverage, since that's what he had paid for the monitor in 2001.
Somewhere between Boston and Atlanta, Federal Express dropped the package and broke the monitor so badly it couldn't be repaired. Caminetsky filed a claim -- an ordeal in itself, he said -- and Federal Express eventually owned up to being at fault. The company then offered him a settlement: $88.
''I can't buy another monitor for $88,'' complained Caminetsky, who felt he had been victimized twice by the shipping company, first when he bought $1,000 of insurance and then when his claim was settled.
Caminetsky complained up the chain of command at Federal Express and discovered that what company representatives tell customers at the counter doesn't match the fine print buried on the company's website.
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Topic - "Fed up with Fedex" -- A cautionary tale for us all - clarkjohnsen 11:40:01 12/28/03 (7)

Re: "Fed up with Fedex" -- A cautionary tale for us all - Tom 05:37:22 12/29/03 (0)

Re: "Fed up with Fedex" -- A cautionary tale for us all - Mark-W 01:16:36 12/29/03 (0)

Sounds as though UPS beats Fedex on insurance - Biencfg 12:13:01 12/28/03 (2)

Re: Sounds as though UPS beats Fedex on insurance - bacobits 13:46:26 12/28/03 (0)

Indeed. Who knew? nt - clarkjohnsen 13:04:34 12/28/03 (0)

Re: "Fed up with Fedex" -- A cautionary tale for us all - meicheng 12:04:43 12/28/03 (0)

Re: "Fed up with Fedex" -- A cautionary tale for us all - CONfused V 11:46:48 12/28/03 (0)

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