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In Reply to: RE: That seems impossible to get six bad units going to one household posted by keith_d on October 15, 2009 at 00:51:52
There are many complex and obscure reasons why a design problem could show up as described. This is unlikely with analog electronics, but the operation of malfunctioning digital hardware and software can defy intuition. Problems can relate to simple matters like AC line voltage and noise, temperature and humidity, and peculiar patterns of user operation. Some people have a special talent for invoking problems with computer equipment. I used to read product specifications and manuals and then intuitively guess that certain operations would fail. More often than not, I was right. What happens is that a corner of the design space holds a subtle bug and the designers of the equipment may not even be aware of the situation. Often this is apparent in the product descriptions, where unclear concepts turn into design bugs and ambiguous documentation.
Reputable companies will use inputs from customers with problems as a way to improving their products. Other companies simply deny that there is a problem. I am presently looking to buy a NAS server for holding terrabytes of media files. I comb through the various forums, etc., and Google for "XYZ sucks". It is possible to read between the lines and learn much about the quality of engineering and the integrity of the vendor. Based on this information, I have narrowed down my search by excluding several vendors.
Tony Lauck
"Diversity is the law of nature; no two entities in this universe are uniform." - P.R. Sarkar
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