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Digital Drive Upsamplers, DACs, jitter, shakes and analogue withdrawals, this is it. |
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Digital Drive Upsamplers, DACs, jitter, shakes and analogue withdrawals, this is it. |
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In Reply to: Audio Aero hell - Never again!!!!! (long but a worthy warning) posted by jbcortes on April 19, 2007 at 06:04:03:
The UK distributor offers the finest service available, but is dependent on the service from the manufacturer, who in turn uses parts in his equipment, which are made by other manufacturers, and in the case of a CD player, the basic transport, although upgraded by the high-end manufacturer, still retains its inherent weakness.The speed in which parts are supplied to a distributor has a major bearing on the time it takes to repair a product, and when simply replacing the faulty transport in not sufficient, and when a further part needs to be sent by the manufacturer, a decision again has to be made as to whether the part should be sent to arrive the following day, or through the standard postal service. We would have personally sent it to arrive earlier.
Despite working perfectly for the distributor for 5 days, the machine did not continue to work for the customer after shipping and one has to suspect that something may have been dislodged in transit.The customer chose not to have this verified and remedied by the distributor, but instead wrote a legal letter to the manufacturer, who was outside of the jurisdiction of the territory of the original sale, invoking a law peculiar to France. Then the distributor was not able to take any action, but could only suggest what might be the response of the manufacturer, based on all known circumstances.
Once the manufacturer had agreed to go beyond the terms of the guarantee, and replace the machine if it was found to be faulty, despite territorial inconsistencies, then the distributor was able to visit the customer and verify the problem, which was the action proposed immediately on being aware that the problem still existed.
Finally we have a resolution, and AA have agreed to supply a new machine, once the distributor had verified the problem. The distributor is in their hands as to how long that will take to do, but I hope that it will be done in such a manner as to prompt a follow up from JBCortes expressing his delight.
It is our contention that, since all internal parts would have been replaced, JBCortes' immaculate, mint condition Prima would have been returned in a condition as good as a new machine, even better in this instance. But then, c'est sa choix!
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Follow Ups
- Re: Audio Aero hell - Never again!!!!! (long but a worthy warning) - rotor33 03:09:12 04/24/07 (0)
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