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Audio Aero official explaination

Posted by Jerome Audio Aero (M) on April 23, 2007 at 08:05:32

In Reply to: Had transport issues with my Prestige posted by Quint on April 19, 2007 at 06:50:46:

Hello There,

I usually never react to user's e mail as I respect everybody's judgment. However, as the general Manager of Audio Aero in France, I would like to bring a few elements to the Warning of Jb cortes.
First of all, be aware that as soon as I had known the nature of the problem of Mr Andre ( JB Cortes real name !!!) I called him and I solved his problem. This is not due to his unfounded threats but to the fact that we never let a customer's problem unsolved.

However, Mr Andre forgot to explain a "little" detail that is important: this personn is not living in France as he said but in London,and he never bought his player in France, but in England,to our Distributor.
This little difference is important, as Mr Andre insinuates that he bought his player in France and that he dealed with us for the repair. This is not true.
Mr Andre also mix up our Distributor's remarks with ours as noboday at Audio Aero answered him that he will not get a new player. He tries to accuses our Company with other people's word. This is also not correct.
I admited that the delay of fixing has been too long and as I personnaly apologied to Mr Andre on the phone. This delay was due to a late order from our Distributor.

Finally, our Distributor will visit Mr Andre and will deliver him a brand new Player after checking the supposed non working unit.

As some abroad dealers explained on this forum, we have built our reputation on service through a commited Ditributors network. Unfortunately, as in every business I know on this planet, some miscommunication can sometimes happen and create frustration. This is what happened to Mr Andre/ Cortes. This case is now closed to me, and I hope that Mr Andre will finally enjoy his listening.
Sincerely,

Jerome ANDRE - General Manager of Audio Aero Design.

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