Another point of view - EdAInWestOC - Headphone Heights

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Another point of view

In Reply to: Stax SR-009 repair posted by RealStereo on September 9, 2016 at 12:04:56:

Suggested prices are setup so that dealers can realize some return for their investment (they spend significant dollars to create a brick and mortar presence, plus the infrastructure to provide post sales support). If you decide to buy gray market, and you do not pay the same price that includes the post sales support, you should not expect to receive the warranty coverage.

Dealer network pricing and warranty coverage policies are not unique to Stax or unique to the high-end stereo market. It is intended to maintain an infrastructure where buyers can receive support on an expensive purchase. Warranty support isn't free and sometimes it can be very expensive to the dealer.

You should not expect to receive the same warranty support as people who pay the legitimate dealer network pricing. Buying gray market can save you serious cash but it erodes the dealer network infrastructure and is a direct cause of brick and mortar stores closing their doors.

Stax USA is doing nothing other than trying to maintain a good dealer network. That does not include giving away warranty coverage to someone who did not pay for the support.

Ed
Life is analog...digital is just samples thereof

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Follow Ups Full Thread

Topic - Stax SR-009 repair - RealStereo 12:04:56 09/09/16 (12)

Gave up on the SR-009! - RealStereo 02:51:07 09/29/16 (0)

Another point of view - EdAInWestOC 05:07:44 09/13/16 (2)

Warranty service wasn't the point.... - Ivan303 08:33:19 09/13/16 (1)

Its part of the issue - EdAInWestOC 06:12:55 09/14/16 (0)

RE: Stax SR-009 repair - RealStereo 23:30:05 09/09/16 (5)

Are the people who exhibit at RMAF from STAX Japan or STAX USA... - Ivan303 07:19:06 09/10/16 (4)

RE: Are the people who exhibit at RMAF from STAX Japan or STAX USA... - RealStereo 13:08:08 09/10/16 (3)

Don't blame Stax... - Triode_Kingdom 14:21:37 09/11/16 (2)

RE: Don't blame Stax... - RealStereo 13:31:47 09/12/16 (1)

OK, blame Stax! - Triode_Kingdom 10:25:24 09/13/16 (0)

RE: Stax SR-009 repair - Triode_Kingdom 22:51:24 09/09/16 (0)

Interesting question.... - Ivan303 13:06:23 09/09/16 (0)

Follow Ups

Another point of view - EdAInWestOC 05:07:44 09/13/16 (2)

Warranty service wasn't the point.... - Ivan303 08:33:19 09/13/16 (1)

Its part of the issue - EdAInWestOC 06:12:55 09/14/16 (0)

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