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In Reply to: RE: Magnepan service hello.... posted by russ69 on March 17, 2017 at 16:26:31:
That's the thing -- I think this falls in the category of "Be careful what you wish for." You can still call Magnepan and speak to an expert who will consult as necessary with other experts. Whereas when I called Microsoft the other day about an activation problem, I was connected to an Indian women who knew less about computers than the neighborhood cat.
She kept giving me misinformation and I had to read her *Microsoft's own web page* on the topic. Finally, I got fed up and asked to speak to second level support or a supervisor, and she tried to avoid that because she thought it would give her a bad mark, but I stayed firm. And he was able to do in a few seconds what she should have done in the first place, get my computer activated.
Something like half an hour wasted. In the days before outsourcing, Microsoft used to fix activation problems in seconds.
So yeah, Magnepan is eventually going to have to go in that direction, millennials won't even talk on the phone, but I think we're going to lose something when they do.
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- RE: Magnepan service hello.... - josh358 06:13:41 03/18/17 (0)
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