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RE: Magnepan service hello....

IMO the owners of Magnepan should consider increasing the price of all their products so that they could hire more than one single individual to deal with such problems, thereby efficiently honoring their warranties.

I don't own an under warranty product so this doesn't even apply to me. Last year about 2 weeks prior to Thanksgiving I called Magnepan, pressed the button to speak with their repairs department (a one person department!) and heard their message telling me email service@magnepan (?). After several with no reply, I sent a second email, and still no response. Then ~2 months later I received a email informing me to call them.

Something of this sort might occur when dealing with a 'mickey mouse' operation, but not Magnepan! That said, as a new customer I'd be willing to pay more for one of their products making my warranty more effective.


Edits: 03/15/17
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