Home Planar Speaker Asylum

Welcome! Need support, you got it. Or share your ideas and experiences.

A note from Wendell

Wendell called this evening to say that he'd seen the thread, and wanted to respond. Here's his statement:

"Instead of online ordering, Magnepan has made a change in a different direction. All orders, no matter how small, require that Wendell first consult with the customer to be sure that it is a good fit and will meet the customer's expectations. Magnepan's business relies on customer satisfaction and referrals. This new policy is more labor-intensive, but as a result, the level of customer satisfaction has increased and returns have decreased.

"Magnepan has a crisis in our service department. Our new service manager has been in the hospital with a serious illness. Employees in other departments are trying their best to take up the slack, but it is a struggle. Magnepan asks for your patience while we fill this position.

"If you get voice mail in other departments, you will get a return phone call. In an ideal world, you would never get voice mail at Magnepan. But, we have a small staff and sometimes we are all on the phone."



Edits: 12/20/16 12/20/16

This post is made possible by the generous support of people like you and our sponsors:
  Schiit Audio  


Follow Ups Full Thread
Follow Ups

FAQ

Post a Message!

Forgot Password?
Moniker (Username):
Password (Optional):
  Remember my Moniker & Password  (What's this?)    Eat Me
E-Mail (Optional):
Subject:
Message:   (Posts are subject to Content Rules)
Optional Link URL:
Optional Link Title:
Optional Image URL:
Upload Image:
E-mail Replies:  Automagically notify you when someone responds.