In Reply to: Ordering from Magnepan, lol if it wasn't sad posted by Les Anderson on December 19, 2016 at 18:50:23:
Wendell called this evening to say that he'd seen the thread, and wanted to respond. Here's his statement:"Instead of online ordering, Magnepan has made a change in a different direction. All orders, no matter how small, require that Wendell first consult with the customer to be sure that it is a good fit and will meet the customer's expectations. Magnepan's business relies on customer satisfaction and referrals. This new policy is more labor-intensive, but as a result, the level of customer satisfaction has increased and returns have decreased.
"Magnepan has a crisis in our service department. Our new service manager has been in the hospital with a serious illness. Employees in other departments are trying their best to take up the slack, but it is a struggle. Magnepan asks for your patience while we fill this position.
"If you get voice mail in other departments, you will get a return phone call. In an ideal world, you would never get voice mail at Magnepan. But, we have a small staff and sometimes we are all on the phone."
Edits: 12/20/16 12/20/16
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Follow Ups
- A note from Wendell - josh358 17:04:11 12/20/16 (8)
- RE: A note from Wendell - Norman M 09:13:03 12/22/16 (1)
- RE: A note from Wendell - josh358 10:59:21 12/22/16 (0)
- He might reconsider - E-Stat 08:27:09 12/21/16 (3)
- That's a very interesting conundrum! ... - andyr 22:06:17 12/23/16 (1)
- RE: That's a very interesting conundrum! ... - E-Stat 04:39:37 12/24/16 (0)
- RE: He might reconsider - josh358 16:16:06 12/21/16 (0)
- RE: A note from Wendell - Les Anderson 07:20:57 12/21/16 (1)
- RE: A note from Wendell - josh358 16:18:39 12/21/16 (0)