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Kudos to Esoteric
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Posted on April 23, 2015 at 00:20:01 | ||
Posts: 1399
Joined: July 6, 2000 |
I was looking to buy a replacement remote for an older UX3SE and contacted Esoteric to know if it was still made. I got worried at first because I didn't get an answer despite several emails, but thanks to Esoteric US I was finally put in touch with Estoric Europe (where I reside). They finally tracked my emails back to two people unfortunately on leave and on holiday. Unbeknownst to anyone, they had by sheer coincidence ended up in a dead end. Esoteric apologized profusely for the wait and the impression it might have created, sourced an original proprietary remote from Estoric Japan for me (we're talking 9 years after the player was made!) and got it sent express to me via UPS. Kudos to a really great customer service, not only are their machine made like tanks but it's extremely reassuring to know that some parts are still available after all these years, and in any case that customer service is of such high-quality. I'd like the add that my unit had been bought second-hand, yet I was treated no differently from an original owner. Special thanks to US and French distribs, and to Esoteric for making this happen. All best |
RE: Kudos to Esoteric, posted on April 28, 2015 at 04:22:07 | |
Posts: 15486
Location: Alabama Joined: September 11, 2010 |
Right On! JB. |
RE: Kudos to Esoteric, posted on April 28, 2015 at 17:53:35 | |
Posts: 640
Location: Southern California Joined: March 16, 2001 |
Thanks JB...I'll follow up post haste. Vbr, Sam |
RE: Kudos to Esoteric, posted on June 8, 2015 at 18:39:46 | |
Posts: 15486
Location: Alabama Joined: September 11, 2010 |
which Esoteric model did you own ? |
RE: Kudos to Esoteric, posted on June 8, 2015 at 19:44:16 | |
Posts: 739
Location: Oregon Joined: November 8, 2001 |
UX-3SE (special edition) |
RE: Kudos to Esoteric, posted on June 10, 2015 at 04:31:16 | |
Posts: 15486
Location: Alabama Joined: September 11, 2010 |
The only (2) Esoteric spinners that I auditioned were the DV50 & DV60. |