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Kudos to Gingko Audio

47.147.50.202

Posted on September 16, 2016 at 18:47:37
The cover to my VPI was missing a couple of those silicone thingies,so I contacted Ginkgo Audio. I expected instructions on buying them on their website.

I got a respnonse stating they are on their way and 3 days later, an envelope with thingies have arrived-gratis.

Gingko Audio makes a nice turntable cover and backs them up with EXCELLENT customer service. THREE THUMBS UP!!!

 

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RE: Kudos to Gingko Audio, posted on September 17, 2016 at 03:59:41
THREE thumbs up? Those must be some very sexy silicone thingies!

 

RE: Kudos to Gingko Audio, posted on September 17, 2016 at 05:19:37
anytime I get actual customer service these days, seems like a reason to celebrate.

When something is done for my benefit and it's free, I'm dumbfounded.

 

RE: Kudos to Gingko Audio, posted on September 17, 2016 at 07:46:56
bcowen
Audiophile

Posts: 1076
Location: North Carolina
Joined: December 19, 2015
For those of us that are all thumbs, 3 thumbs is a very good thing. :)

 

RE: Kudos to Gingko Audio, posted on September 18, 2016 at 06:34:08
throwback
Audiophile

Posts: 762
Location: Colorado
Joined: December 8, 2003
I have had my Gingko base and cover for over a year now and I still love them for their great sound and stunning good looks.

 

RE: Kudos to Gingko Audio, posted on September 26, 2016 at 11:48:35
fantja
Audiophile

Posts: 15486
Location: Alabama
Joined: September 11, 2010
Thanks! for sharing- dirtyvinyl

it is imperative to post both positive/negative experiences when dealing w/ these companies. Good to read that Customer Service is alive and well.

 

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