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OPPO post-warranty service is outstanding

108.226.81.59
Posted on August 7, 2015 at 15:16:24
mcbuddah
Audiophile

Posts: 384
Location: Wisconsin
Joined: June 8, 2012
 My four year-old OPPO 95 recently had problems loading discs and needed service. This company has setup procedures to make it nearly painless to repair out of warranty components. My first email to them detailing the problem was answered in just a few hours. They provided a link to their on-line store to buy an extended service plan for all repairs for only $99 including return shipping. They got it late last Wednesday and fixed, cleaned, installed the latest firmware, tested and shipped it back to me the next day. It plays as well as new and there was no hassle whatsoever. A real class act, IMHO.
Everything is going to the dogs

 

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+1, posted on August 7, 2015 at 16:43:30
Joe Appierto
Audiophile

Posts: 1051
Location: Central NJ
Joined: January 3, 2004
 My interactions with them have been nothing but first rate. Their customer service section has even responded, the same day, to a Sunday e-mail. I've owned both the 95 and 105D and find them to punch way above their price class.
Joe

 

Nice to hear., posted on August 7, 2015 at 17:46:37
mark111
Audiophile

Posts: 4699
Joined: April 12, 2002
 I've been enjoying my BDP-95 for years with no issues. But, nothing lasts forever and it's good to hear they are standing behind their products.
enjoy,
mark

 

+ 2. Outstanding support^, posted on August 7, 2015 at 19:20:27
Road Warrior
Audiophile

Posts: 21653
Location: Dallas
Joined: August 31, 2004
----------------------

"E Burres Stigano?"


 

RE: Beat me to it!, posted on August 7, 2015 at 19:57:50
Jeff Starr
Audiophile

Posts: 1574
Location: Milwaukee, Wisconsin
Joined: March 4, 2000
 My 83SE started having transport, then reading of disc problems. I called them, for $79, including return shipping, they will repair anything needed, update firmware, and clean the unit.

The day they received it [Monday], I got an email saying they had it on the bench, and would update me with a tracking number when shipped. A day later [Tuesday], it was on its way back.
I will receive it tomorrow [Saturday], back in Wisconsin, from California.

Excellent Service!

 

Great to hear..., posted on August 7, 2015 at 20:43:18
Ivan303
Audiophile

Posts: 48887
Location: Cadiere d'azur FRANCE - Santa Fe, NM
Joined: February 26, 2001

Just took delivery on a hand-me-down HA-1 DAC/Headphone amp(in germ-free condition).

Loving it so far and it's good to hear that OPPO backs up their products.




First they came for the dumb-asses
And I did not speak out
Because I was not a dumb-ass

 

Excellent! In this case your tag line... , posted on August 7, 2015 at 21:07:27
musetap
Audiophile

Posts: 31871
Location: San Francisco
Joined: July 8, 2003
Contributor
  Since: January 28, 2004
 could certainly use an addendum (... except OPPO!) perhaps?

"Once this was all Black Plasma and Imagination"-Michael McClure



 

RE: Nice to hear., posted on August 7, 2015 at 21:19:38
mcbuddah
Audiophile

Posts: 384
Location: Wisconsin
Joined: June 8, 2012
 Mark111, mine should have gone longer before failure but I can't blame OPPO for problem. I had problems trying to use the little Herbie's CD damper with the OPPO, although it worked ok everywhere else I tried it. Some discs, especially SACDs wouldn't load properly or could not find their directories if it was not flattened down completely on the disc. It eventually got lost inside the machine and I suspect this had something to do with the unit failure. No biggie for OPPO, though. They even returned the damper to me with no scolding!
Everything is going to the dogs

 

RE: Excellent! In this case your tag line... , posted on August 7, 2015 at 21:22:12
mcbuddah
Audiophile

Posts: 384
Location: Wisconsin
Joined: June 8, 2012
 That's not a tagline; that's my last will and testament.
Everything is going to the dogs

 

RE: OPPO post-warranty service is outstanding, posted on August 8, 2015 at 12:50:36
AbeCollins
Audiophile

Posts: 46280
Location: USA
Joined: June 22, 2001
Contributor
  Since: February 2, 2002
Good hear that they back their products with excellent service.

Based on my favorable experience with the Oppo HA-1 DAC/Head amp, I'm tempted to get one of their Blu-ray players for the family room.

 

RE: OPPO post-warranty service is outstanding, posted on August 8, 2015 at 17:04:00
Jive Turkey
Audiophile

Posts: 2409
Location: far left, geographically speaking
Joined: May 5, 2010
 I've had great service from Oppo as well.

That said, I'd suggest buying a new Oppo player for analog music playback more than digital video for movies. I don't see any difference in video between my Oppo, Sony, and Panasonic bluray players via bitstream.





See ya. Dave

 

Hope OPPO lives up to the praise I left below, my BDP-93 power supply kaput this afternoon :( ^, posted on August 8, 2015 at 20:04:14
Road Warrior
Audiophile

Posts: 21653
Location: Dallas
Joined: August 31, 2004
----------------------

"E Burres Stigano?"


 

RE: Hope OPPO lives up to the praise I left below, my BDP-93 power supply kaput this afternoon :( ^, posted on August 9, 2015 at 06:41:16
mcbuddah
Audiophile

Posts: 384
Location: Wisconsin
Joined: June 8, 2012
 The OPPO website STORE page offers repair warranties for their current models. I couldn't find one for my BD-95 there, but they replied to my email with a link to the right page. I suspect you may need to email them too, for your 93. After you get the link, you 'buy' it like any other online purchse after adding it to your cart. They will then send you the address and RA number. The return shipping was included in the price.


Everything is going to the dogs

 

I'll be meeting with some folks from OPPO at the California Audio Show...., posted on August 9, 2015 at 07:20:16
Ivan303
Audiophile

Posts: 48887
Location: Cadiere d'azur FRANCE - Santa Fe, NM
Joined: February 26, 2001
 at San Francisco Airport next week. As they are located just a few miles down the road they usually have a pretty full compliment of people at the show and it will be a good opportunity to hear their future plans in the area of audio vs. video, where they first made their mark.




First they came for the dumb-asses
And I did not speak out
Because I was not a dumb-ass

 

RE: Hope OPPO lives up to the praise I left below, my BDP-93 power supply kaput this afternoon :( ^, posted on August 9, 2015 at 08:17:28
mcbuddah
Audiophile

Posts: 384
Location: Wisconsin
Joined: June 8, 2012
 Here is the OPPO link to buy out of warranty repair for the BD93: http://www.oppodigital.com/proddetail.asp?prod=RSBDP93

There is no place on the form for the unit serial # except the comments field.

Good luck with it.


Everything is going to the dogs

 

In warranty support is good too, posted on August 9, 2015 at 17:40:14
E-Stat
Audiophile

Posts: 37584
Joined: May 12, 2000
Contributor
  Since: April 5, 2002
 I have a BD-103 that initially connected to my network perfectly for accessing Netflix and my music server.

Shortly after, I could access neither. I contacted their tech support and we worked through the process via email. Admittedly, they thought the issue was my network all along, but I proved that the Wi-Fi USB dongle itself was the villain.

After about ten emails substantiating my suspicion, they sent me a new USB dongle. Everything worked immediately with the new device.

 

RE: OPPO post-warranty service is outstanding, posted on August 10, 2015 at 15:42:05
AbeCollins
Audiophile

Posts: 46280
Location: USA
Joined: June 22, 2001
Contributor
  Since: February 2, 2002
Hmm, good point since watching movies will be the priority for a player in our family room. Most mass market consumer Blu-ray players are cheap and pretty much 'disposable' when they break.


 

RE: OPPO post-warranty service is outstanding, posted on August 10, 2015 at 18:47:11
fantja
Audiophile

Posts: 15518
Location: Alabama
Joined: September 11, 2010
 Thanks! for sharing- Mcbuddah.

It is imperative that we share our experiences w/ these companies and their
respective customer service(s).

 

RE: OPPO post-warranty service is outstanding, posted on September 1, 2015 at 04:09:05
Drumhead
Audiophile

Posts: 244
Location: Atl, GA
Joined: May 24, 2009
 Here's my rave about Oppo Service. 10 yr old 971hd with tray problems. An email sent on a Saturday was answered on Sunday that I can ship it to them ($16 Fed-ex) and if major parts aren't needed it will be fixed for free and shipped back free. Just got it back and this is one of the best customer service experiences I've ever had.

 

RE: OPPO post-warranty service is outstanding, posted on September 6, 2015 at 17:39:38
DTS ma 7.2
Audiophile

Posts: 56
Location: New Jersey
Joined: January 13, 2015
 I have a 981 that stopped working $49 later good as new. They are great.
Nicolas

 

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