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Now THIS is customer service! Thank you Stingray Music!
108.71.181.131 |
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Posted on December 12, 2014 at 06:16:13 | ||
Posts: 21652
Location: Dallas Joined: August 31, 2004 |
Followup to an an earlier thread, after getting no help from the English challenged service rep at AT&T U-Verse regarding intermittent music video streaming from AT&T U Verse's Stingray Music channel (rebooting the Cable Box seems to be their # 1 answer to every problem), I contacted Stingray Music and Videos directly (4 different possible E-mail contacts noted at their website). A rep immediately got back to me. We exchanged several E-mails so he could accurately understand the problem little ol me was having. I got this E-mail this a.m.: "Good morning Mr. ..., This is great detailed feedback and is much appreciated. I am relaying it right away to key contacts at AT&T. Getting this fixed is my top priority right now. Thanks, and best regards, Stingray dude." El Dragon, we cool? I think we had a misunderstanding, probably my fault. ---------------------- "E Burres Stigano?" |
If I'm ever on life support ,just unplug me...., posted on December 12, 2014 at 10:08:50 | |
Posts: 4699
Joined: April 12, 2002 |
then plug me back in and see if that works. enjoy, mark |
LOL! nt, posted on December 12, 2014 at 10:34:56 | |
Posts: 65782
Location: Kansas City, KS Joined: April 9, 2006 |
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RE: Now THIS is customer service! Thank you Stingray Music!, posted on December 12, 2014 at 11:51:27 | |
...of course brother! There was never an issue to begin with! |
+1!, posted on December 12, 2014 at 13:14:33 | |
Posts: 483
Location: Minnesota Joined: April 24, 2007 |
Not that I have a dog in that fight... |
It is? How so? Is it fixed? , posted on December 12, 2014 at 21:56:51 | |
.... It will be good service if and when the problem is fixed. Till then it is just consumer appeasement. Good luck. |