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Now THIS is customer service! Thank you Stingray Music!

108.71.181.131

Posted on December 12, 2014 at 06:16:13
Road Warrior
Audiophile

Posts: 21652
Location: Dallas
Joined: August 31, 2004
Followup to an an earlier thread, after getting no help from the English challenged service rep at AT&T U-Verse regarding intermittent music video streaming from AT&T U Verse's Stingray Music channel (rebooting the Cable Box seems to be their # 1 answer to every problem), I contacted Stingray Music and Videos directly (4 different possible E-mail contacts noted at their website).

A rep immediately got back to me. We exchanged several E-mails so he could accurately understand the problem little ol me was having. I got this E-mail this a.m.:

"Good morning Mr. ...,

This is great detailed feedback and is much appreciated. I am relaying it right away to key contacts at AT&T.

Getting this fixed is my top priority right now.

Thanks, and best regards,

Stingray dude."


El Dragon, we cool? I think we had a misunderstanding, probably my fault.

----------------------

"E Burres Stigano?"


 

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RE: Now THIS is customer service! Thank you Stingray Music!, posted on December 12, 2014 at 09:21:40
AbeCollins
Audiophile

Posts: 46200
Location: USA
Joined: June 22, 2001
Contributor
  Since:
February 2, 2002
"rebooting the Cable Box seems to be their # 1 answer to every problem"

Microsoft can be credited with training people worldwide on this very solution to every problem. You have MS to thank for that one. ;-)

Glad you got it fixed via Stingray Music (who I assume has a vested interest in having their service work correctly on AT&T).



 

If I'm ever on life support ,just unplug me...., posted on December 12, 2014 at 10:08:50
mark111
Audiophile

Posts: 4699
Joined: April 12, 2002
then plug me back in and see if that works.
enjoy,
mark

 

LOL! nt, posted on December 12, 2014 at 10:34:56
tinear
Audiophile

Posts: 65782
Location: Kansas City, KS
Joined: April 9, 2006
d

 

RE: Microsoft can be credited with training people worldwide on this very solution to every problem., posted on December 12, 2014 at 10:43:51
David S.
Audiophile

Posts: 3552
Location: Mountains of WNC
Joined: August 31, 2000
Of course, if it were Apple, the solution to every problem would be to either re-install the operating system, or take your device to a "genius" at an Apple store. :)

 

RE: Now THIS is customer service! Thank you Stingray Music!, posted on December 12, 2014 at 11:51:27

...of course brother! There was never an issue to begin with!

 

+1!, posted on December 12, 2014 at 13:14:33
jbrrp1
Audiophile

Posts: 483
Location: Minnesota
Joined: April 24, 2007
Not that I have a dog in that fight...

 

RE: Microsoft can be credited with training people worldwide on this very solution to every problem., posted on December 12, 2014 at 13:33:00
AbeCollins
Audiophile

Posts: 46200
Location: USA
Joined: June 22, 2001
Contributor
  Since:
February 2, 2002

Or, just call 'em up and get a live body who knows how to help. ;-)

 

RE: If I'm ever on life support ,just unplug me...., posted on December 12, 2014 at 16:00:56
Posts: 2763
Location: Orange Co., Ca
Joined: September 19, 2001
I heard a story (maybe an urban legend) about a hospital in South Africa were they noticed that a higher than expected mortality in the life support wards and there was a correlation with particular beds and a particular day of the week.
After much investigation someone noticed that a cleaner visited the wards periodically at night with a floor polisher and would unplug medical equipment to polish the floor then plug it back in and move on!

Regards
13DoW

 

RE: If I'm ever on life support ,just unplug me...., posted on December 12, 2014 at 19:21:19
shutterbob
Audiophile

Posts: 643
Location: Central Missouri
Joined: August 23, 2008
Decades ago I worked overseas, and making calls to a base on Califormia was, uh, clumsy. We'd have to arrange a call through the night operator, go to the office late at night, put the handset in some big clumsy device that looked like a WWII walkie-talky, and hope for the best.

One night we did all that, and as soon as California said "Hello!", the night cleaning woman unplugged the system to run the vacuum cleaner.

Shit.

 

It is? How so? Is it fixed? , posted on December 12, 2014 at 21:56:51
.... It will be good service if and when the problem is fixed.

Till then it is just consumer appeasement.

Good luck.

 

RE: It is? How so? Is it fixed? Hahahaha..., posted on December 13, 2014 at 04:08:37
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
so predictable....

...in ignoring the social relations (your forte and specialty).

THE POINT THAT ANYONE CAN SEE: they were responsive (=responsibility) and they took the consumer seriously.

roger wang

 

Sozy, I'm gonna have to agree with Mr. Wang here, at least they've responded immediately, posted on December 13, 2014 at 04:17:24
Road Warrior
Audiophile

Posts: 21652
Location: Dallas
Joined: August 31, 2004
They gave me detailed instructions on the data they'd like. Compared to zero inout from AT&T unless Bobba Louie's "reboot your device good sir" could be considered help.

----------------------

"E Burres Stigano?"


 

Easily pleased it seems ... , posted on December 13, 2014 at 04:47:33
... Remember, talk's cheap.

Let us all know when the problem is actually fixed and then you can regale about the excellent service you received. Till then enjoy paying for the service you are complaining about.

I guess you feel chuffed getting an email compared to zero input from AT&T. Hopefully your optimism is not misplaced, time will tell.

Good luck!












 

I gotta agree with Soxy..., posted on December 13, 2014 at 07:12:12
rlw
Audiophile

Posts: 3347
Location: Near West Palm Bch, FL
Joined: August 29, 2006
So far, all they've done is pass the buck. If and when the problem is solved will tell the true tale...

-RW-

 

wangmr:, posted on December 13, 2014 at 08:17:33
The Bored
Bored Member

Posts: 2996
Joined: July 28, 2000
Contributor
  Since:
March 1, 1999
It's time for you to stop stalking three_sox or go away. Should you choose to disregard this directive, we can arrange the latter for you.


Fax mentis incendium gloria cultum, et cetera, et cetera...
Memo bis punitor delicatum! It's all there, black and white,
clear as crystal! Blah, blah, and so on and so forth ...

 

Thnx Soxy, of course what you say is true, the proof will be if they can find a fix, presuming it's systemwide, posted on December 13, 2014 at 17:26:04
Road Warrior
Audiophile

Posts: 21652
Location: Dallas
Joined: August 31, 2004
and not unique to either my house or the "node" I'm on. As far as paying for it, my rate hasn't gone up since they've signed on effective Nov. so I'm not out anything. However, with a library of Tens of THOUSANDS of videos, old and new, with commensurately varying sound quality, I really want my playlists (which I've compiled in "off" hours when the pipeline can apparently handle this stuff) to be able to play continuously.
----------------------

"E Burres Stigano?"


 

Roadie ... , posted on December 14, 2014 at 20:42:40
... G'day mate!

I just hope they sort you out.

It is always disappointing when you sign-up for or pay for something that promises a lot and then the delivery is a let down.

I am weary of customer service guys who gush with massaged bullshit like, you, the individual, are their top priority.

I hope the guy is genuine and gets your service streaming properly when, where & how you want it to. Hopefully there is no network impediment which makes it impossible to work as it should. Time will tell.

I hope they get the problem sorted for you quickly.

Good luck with it.





 

Here's the latest mate:, posted on December 15, 2014 at 13:36:04
Road Warrior
Audiophile

Posts: 21652
Location: Dallas
Joined: August 31, 2004
Hi Mr.-----,

Just a quick note to let you know that AT&T acknowledged the problem and that we're working together on repairing this.

One more question: when would you say these video issues started? Have they been present since the first time you used the service?

Thank you,

Sting Ray dude




----------------------

"E Burres Stigano?"


 

RE: Now THIS is customer service! Thank you Stingray Music!, posted on March 8, 2015 at 15:31:37
fantja
Audiophile

Posts: 15486
Location: Alabama
Joined: September 11, 2010
I,too, have AT&T and last week my "music choice" channels are gone. Stingray Music has replaced them? How are you guys liking this Stingray Music service?

 

RE: Here's the latest mate:, posted on March 8, 2015 at 21:09:41
Hopefully, the Sting Ray "dude" didn't actually write "Hi Mr.-----,". That would be poor form and extremely impersonal, not to mention poor database "form reply design". More likely, I hope that he wrote "Hi Mr. Nasty,", although there are potential customer service issues with that as well. At least you contacted them, and not Mrs. Nasty. ;)

"One more question: when would you say these video issues started? Have they been present since the first time you used the service?

Thank you,

Sting Ray dude"

Actually, that's two questions, so he's already BS-ing you. LOL

:)

 

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