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Manufacturers who are first-rate........

223.255.173.198
Posted on November 4, 2014 at 02:19:23
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 in communication.

Four stars: the owner/manufacturer writes you directly about inquiries and only answers factually - not promoting or marketing or deal-making or such matters. Follows-up with any of your follow-up questions.

Three stars: a head of a department answers and offers good explanation for your inquiry.

Two stars: partial answering (example - 2 out of 4 questions answered); with follow-up

One star: basically no communication.

If the manufacturer answers questions on audio websites, that might be considered a 'plus' in the above rating; also, if a telephone number is given, that would raise the above rating; also, if you know the manufacturer communicates well with other customers, that can help the above rating.

I'm looking for four-star ratings on communication alone.

Thanks for interest.

Roger Wang

 

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RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 03:01:09
Robert J
 Don't look at Conrad Johnson products for high marks in communication.

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 03:35:02
geoff
Audiophile

Posts: 3501
Joined: April 5, 2000
Contributor
  Since: September 10, 2003
 What is your experience?

 

Then be certain to buy only products from tiny startups. nt, posted on November 4, 2014 at 03:37:51
Nuit
 .

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 03:39:21
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 mccormack and gallo are very responsive and so is bobby merlin.

roger wang

 

RE: who was talking big or small companies? [n.t.a.], posted on November 4, 2014 at 04:07:15
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 .

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 04:16:13
b.l.zeebub
Audiophile

Posts: 9361
Location: 52deg 28'N,1deg56'W
Joined: April 17, 2006
 I once called the manufacturer of my amps (MC2 Audio) with a fairly generic technical question and the receptionist connected me directly to the owner/designer with whom I had a nice half hour chat.
They weren't that small at the time, producing between 7000 and 10 000 amps per year.

The other time I rang them I had sent one of the amps to be serviced. I was connected directly to the service engineer who had my amp in front of him as we talked.

 

Green Mountain Audio, posted on November 4, 2014 at 04:48:47
Ozzy
Audiophile

Posts: 7594
Joined: September 21, 1999
 If you ever call this company, be prepared for an hour long conversation with the owner and designer, Roy Johnson. I no longer own his speakers, but when I did he was always available for any questions, troubleshooting, setup, etc. And of the three pair I owned, all were purchased on the used market. He didn't care, he just wanted happy GMA owners.

On the flip side of that, I needed a driver repaired in a used Vandersteen speaker once. You would have thought I was a telmarketer calling Richard Vandersteen.


Oz








Don't worry about avoiding temptation. As you grow older, it will avoid you.
- Winston Churchill

 

RE: Green Mountain Audio, posted on November 4, 2014 at 04:52:32
sudz1234@yahoo.com
Audiophile

Posts: 2956
Joined: February 20, 2011
 Richard Vandersteen is known for being arrogant.

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 05:09:34
davidbeinct
Audiophile

Posts: 182
Location: SE CT
Joined: June 20, 2014
 I'll give four stars to both Parasound and Gallo. I have communicated with Parasound several times with questions about my preamp (P5) and they were incredibly responsive. I own two of their items now, a P5 pre and an A23 amp, and will likely at some point upgrade the amp to the A21.

I don't own Gallo speakers but find them very interesting, and communicating with them definitely gives me a warm fuzzy feeling about any future purchases of their products. I just got my old Alon IVs back together and don't plan on any two channel upgrades, but I am seriously considering a whole knew HT system in the living room, which includes Gallo speakers on a very short list, at least partially due to my past communications with them.

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 05:15:38
genungo
 Decware, owned by Steve and Devon Deckert. **** Four Stars!

DNA Audio, owned by Donald North. **** Four Stars!

 

James Tanner & Bryston - 4 stars (nt), posted on November 4, 2014 at 06:27:11
Ron D
Audiophile

Posts: 504
Location: Alberta
Joined: June 3, 2000
 nt

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 06:40:06
BCR
Audiophile

Posts: 2446
Location: connecticut
Joined: April 7, 2009
 Mike Sanders Quicksilver Audio. 4 stars!

 

Pass Labs (4 stars); Magnepan (4 stars) nt, posted on November 4, 2014 at 07:02:14
slapshot
Audiophile

Posts: 2248
Joined: January 9, 2006

 

Maybe they've improved, but I would have rated Gallo harshly..., posted on November 4, 2014 at 07:05:24
David S.
Audiophile

Posts: 3552
Location: Mountains of WNC
Joined: August 31, 2000
 Years back, I was very close to purchasing a pair of the metal balled Nucleus Reference II speakers.

The speakers were in the black finish, and absolutely perfect, with one glaring problem - the CDT tweeter on one side was damaged.

The speakers were all of about 4 years old at the time, and the seller was going to give me an awesome deal.

Well... the deal WOULD have been awesome, if Gallo was willing in any way to repair or provide a replacement tweeter. Their answer at the time was pretty much - no support, you're on your own.

So, I didn't buy the Gallos. I'm sure the seller just lowered his price & found someone else to buy them.

Would have given them between 1 and 2 stars at that point.

And yes, I DO now own Gallo Acoustics Nuc Reference 3s...

 

REL gets 2 stars, posted on November 4, 2014 at 07:20:30
dadbar
Audiophile

Posts: 1675
Location: Portland OR
Joined: June 29, 2003
Contributor
  Since: March 25, 2006
 My Q201E sub was giving me a problem so I sent a webmail to Sumiko, the USA distributor. It took them a week to tell me that the parts to repair the sub were no longer made so I was out of luck. When I asked them to send me a schematic so I could fix it myself. it took them 4 weeks to respond that it is their policy not to provide schematics for their products.

Fortunately, I was able to take it apart and fix it myself. I doubt that I would ever purchase another REL product.

 

WBT, Jensen. 4 stars.(nt), posted on November 4, 2014 at 07:42:54
bouncy ball
Audiophile

Posts: 1221
Location: British Columbia
Joined: July 26, 2003
 .

 

Sanders Audio and Mye Audio..., posted on November 4, 2014 at 07:51:41
Mark Man
Audiophile

Posts: 1079
Location: MN
Joined: January 31, 2010
 Bought a USED Sanders Magtech for my Maggie 3.7's...Had a few questions, called Roger Sanders, we spent 45 minutes talking about my concerns, put all concerns to rest and then some.

Asked about his mono-blocks, said he would give FULL retail price for my stereo amp trading in towards a pair of mono's...Really??!!??

Roger manufacturers ESL speakers, (which he makes a different amp for that type of load) and yet manufactures an amp for a competing speaker platform...how cool is that...
(FYI: this is an amazing amp for the difficult Maggie load)

Grant VanderMye at Mye Audio, just a total class act. Made him jump through hoops on a custom color; he went to great lengths to make sure I was happy, kept me informed the whole way through the process and then did follow up just to make sure I was satisfied...And by the way, no up charge for the custom color...

Thanks
Mark

 

Ditto, 4 stars for Grant at MYE! nt, posted on November 4, 2014 at 07:58:15
slapshot
Audiophile

Posts: 2248
Joined: January 9, 2006

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 08:08:51
Justlisten2
Audiophile

Posts: 1266
Location: SE PA
Joined: March 8, 2001
 Kevin Hayes of VAC and Dennis Had, formerly of Cary and currently with Inspire are two that immediately come to mind. Dennis' enthusiasm is particularly contagious.

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 08:36:56
davidbeinct
Audiophile

Posts: 182
Location: SE CT
Joined: June 20, 2014
 I should also give Nola Loudspeakers 4 stars. Mr. Marchisotto is a somewhat shy man, in my limited dealings with him, but that should not be mistaken for a lack of willingness to talk about his products. Furthermore, he still will do whatever he can to make you happy about his older products, Alon speakers. He refoamed my woofers and provided me with detailed instruction on refurbishing my Model IVs including also replacing the monopole tweeter with a dipole model.

 

Oppo and Schiit 4 stars nt, posted on November 4, 2014 at 08:51:42
Tubo
Audiophile

Posts: 375
Location: So. California
Joined: June 9, 2004
 .

 

RE: Manufacturers who are first-rate - my take........, posted on November 4, 2014 at 09:17:28
robss
Audiophile

Posts: 146
Location: PNW
Joined: April 10, 2008
 4 STARS: Stillpoints, Telwire, Shunyata, Audio Nirvana (speakers).
3 STARS: Simaudio
... now for dealers - that is another question.

robss

 

Re: Bobby at Merlin bye far...., posted on November 4, 2014 at 09:23:16
kkak66
Audiophile

Posts: 641
Location: Florida
Joined: April 25, 2000
 N t

 

RE: Manufacturers who are first-rate - more of my take........, posted on November 4, 2014 at 09:28:51
robss
Audiophile

Posts: 146
Location: PNW
Joined: April 10, 2008
 4 STARS: JansZen (speakers) Lead Designer/Manufact. David (Janszen) has been a saint communicating with the likes of my questions and ideas.
1 to 2 STARS: Magnepan Sorry to say my experience with them has not been saintly. Great product (I have 1.6s), with sparse, stiff and non welcoming communication.

robss

 

You list some first..., posted on November 4, 2014 at 09:35:50
musetap
Audiophile

Posts: 31879
Location: San Francisco
Joined: July 8, 2003
Contributor
  Since: January 28, 2004
 then I will.

Always feel as if you view this place as some sort of petri dish.

Participation please.


"Once this was all Black Plasma and Imagination"-Michael McClure



 

Re: Bobby at Merlin bye far...., posted on November 4, 2014 at 09:36:41
dbphd
Audiophile

Posts: 1674
Location: Montecito, CA
Joined: September 6, 2006
 4 stars to Parasound, 3 or 4 stars to Ayre, and, although it doesn't fit the descriptors, Oppo is fantastic about responding rapidly with a detailed email reply, so I'd give them 4 stars for communication. Before Madrigal sold Proceed, it was 4 stars, but since Harmon it's 2 stars at best.

db

 

Bobby @ Merlin Music, posted on November 4, 2014 at 09:54:11
Devils Advocate
 5 stars for Bobby @ Merlin Music.

If I call Bobby picks up on the other end, if I email he replies (even from home!). I get straight answers to my questions with no sales BS.

I was turned onto Bobby's VSM speakers by a fellow music lover back in the early 2000's and have been using them ever since.

Merlin speakers are affordable, take up little floor space, integrate easily into the room, are easy to drive and sound wonderful, great people and communication, great warranty and upgradeability, and they look good too. What more could you ask for?

edit: yeah I know, the rating only goes to 4 stars but Merlin shoots for the stars... :-)

 

Re: Bobby at Merlin bye far...., posted on November 4, 2014 at 10:00:53
middleground
 Harman Int'l = gravy sucking pigs.

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 10:06:31
middleground
 If I say Bryston I will get ear splitting comments.

 

True..., posted on November 4, 2014 at 10:20:47
musetap
Audiophile

Posts: 31879
Location: San Francisco
Joined: July 8, 2003
Contributor
  Since: January 28, 2004

EAR SPLITTING COMMENT




"Once this was all Black Plasma and Imagination"-Michael McClure



 

Agree..., posted on November 4, 2014 at 10:44:45
TWR
Audiophile

Posts: 1346
Location: Tempe, Arizona
Joined: November 13, 2003
 I have owned several Merlin speakers over the years. Currently have a pair of TSM-MMM with Master RCs in a second system. Really like them.

Great company, great products, great service.
Open up your mind, in pours the trash. - Meat Puppets, 1987

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 10:45:21
cloudwalker
Audiophile

Posts: 634
Location: central wa
Joined: September 27, 2012
 I am impressed by Atlantic tech...

 

Herron Audio - Four Stars, posted on November 4, 2014 at 10:57:29
TWR
Audiophile

Posts: 1346
Location: Tempe, Arizona
Joined: November 13, 2003
 I've owned several Herron products over the years. When I contact the company with questions, I always hear back from the owner Keith, usually within hours.
Very much like Merlin; small audio companies with owners that are visionary, passionate about great sound and provide excellent customer service.
Open up your mind, in pours the trash. - Meat Puppets, 1987

 

Ayre has been , posted on November 4, 2014 at 11:01:22
JeffH
Audiophile

Posts: 4574
Location: Orange County, So Cal
Joined: April 5, 2000
 good to me, as well as Classe.

 

Manley, Metric Halo, Vandersteen - 4 stars, posted on November 4, 2014 at 12:22:01
Bill Way
Audiophile

Posts: 1884
Location: Toms River NJ
Joined: May 28, 2012
Contributor
  Since: December 14, 2012
 Direct, clear, prompt communication.

Also Jim McShane - not a manufacturer, but great to deal with and a good communicator.

Hon. mention: John Bau, who graciously answered technical questions on his Spica speakers many years after he went on to other ventures.

WW
"Put on your high heeled sneakers. Baby, we''re goin'' out tonight.

 

Re: Bobby at Merlin bye far...., posted on November 4, 2014 at 12:29:15
sudz1234@yahoo.com
Audiophile

Posts: 2956
Joined: February 20, 2011
 You mean Harmam Chinese?

 

RE: Manley, Metric Halo, Vandersteen - 4 stars, posted on November 4, 2014 at 12:31:29
sudz1234@yahoo.com
Audiophile

Posts: 2956
Joined: February 20, 2011
 Vandersteen Blah!

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 12:34:08
sudz1234@yahoo.com
Audiophile

Posts: 2956
Joined: February 20, 2011
 George at Zesto audio I would rate 4 stars. He is always available as long as he is in town.

 

Two, posted on November 4, 2014 at 13:28:10
Awe-d-o-file
Dealer

Posts: 21037
Location: 50 miles west of DC
Joined: January 10, 2004
 CJ is first rate and always answers emails fast.


Musical Fidelity- F them! I've emailed them as a product owner a few times and never received a reply.


ET
ET

"If at first you don't succeed, keep on sucking till you do suck seed" - Curly Howard 1936

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 14:00:23
fantja
Audiophile

Posts: 15524
Location: Alabama
Joined: September 11, 2010
 I concur Roger- we should accept nothing less than 4-stars from any company.

 

Perhaps different for me in the UK, posted on November 4, 2014 at 14:23:24
PAR
 I live in a small country with some great audio manufacturers. I think that communication with the customers is possible to a greater extent than is practical in a giant country like the USA.

For example both dCS and ATC have gone to the trouble to send members of their design/engineering personnel to my house when I have had problems. Other impeccable responses are from Naim, J. A. Michel, Arcam, Quad and SME (albeit without a home visit).

In fact I cannot think of a less than good response from any of the British manufacturers I have dealt with for nearly 50 years.

Kudos to Chris Somovigo over the pond too.

Just where I live I guess.

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 14:31:30
abs1
 **** Rogue Audio - Mark O'Brien

**** digitalpete.net - Pete Fulton

**** Signal Cable - Frank Dia

I wouldn't even hesitate to do business with any of these guys in the future.

As far as a dealer is concerned - four big stars to Galen Carol of Galen Carol Audio. I'd purchase gear from him without any doubt.

Cheers,
Al

 

ModWright, Aesthetix, PSAudio, deHavilland are tops., posted on November 4, 2014 at 14:35:15
Dave Pogue
Audiophile

Posts: 11689
Location: DC Area
Joined: October 9, 2001
 If Kristin Boyd of ModWright takes more than an hour to get back to me, I figure she must be ill.

I've also had good luck communicating with Gallo, VPI, and CJ.

Among vendors, Audio Advisor has been hard to beat, IME.

EDIT; How could I have forgotten Oppo? Seriously topflight.

 

With only ONE employee, you are sure to talk to the boss. LOL nt, posted on November 4, 2014 at 15:04:45
Nuit
 .

 

RE: With only ONE employee, you are sure to talk to the boss. LOL nt, posted on November 4, 2014 at 16:11:26
mfm22
Audiophile

Posts: 13
Location: East coast
Joined: November 4, 2014
 Rogue audio was outstanding in answering my noob questions Very helpful

 

RE: Manufacturers who are first-rate........, posted on November 4, 2014 at 16:13:32
mcdonald43
Audiophile

Posts: 212
Joined: November 21, 2009
 Ralph at Atma-sphere whether by e-mail or over the phone he has always surpassed my expectations. Jim McShane is another.

 

Oppo and Parasound...., posted on November 4, 2014 at 17:34:15
Jive Turkey
Audiophile

Posts: 2409
Location: far left, geographically speaking
Joined: May 5, 2010
 ...great examples of effective customer service and communication.

See ya. Dave

 

RE: Perhaps different for me in the UK, posted on November 4, 2014 at 19:31:41
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 interesting how smallness nets such good results. what about throughout the united kingdom?

roger wang

 

RE: Two / good to note, thanks [n.t.a.], posted on November 4, 2014 at 19:32:51
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 .

 

RE: Agree...+2, posted on November 4, 2014 at 19:36:15
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 .

 

RE: You list some first...open your eyes and not your cat's eyes..., posted on November 4, 2014 at 19:39:05
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 it's noted below under a (more respectful) poster's posting.

IN ADDITION, PLACING YOUR OPINIONS WITH YOUR QUESTION IS NOT FAIR AS IT BIASES ANSWERS. I DON'T BELIEVE A O.P. SHOULD INCLUDE HIS/HER OPINIONS.

Roger Wang

 

RE: Manufacturers who are first-rate........good to note [n.t.a.], posted on November 4, 2014 at 20:10:43
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 .

 

"I DON'T BELIEVE A O.P. SHOULD INCLUDE HIS/HER OPINIONS...", posted on November 4, 2014 at 22:06:24
musetap
Audiophile

Posts: 31879
Location: San Francisco
Joined: July 8, 2003
Contributor
  Since: January 28, 2004
 Well, that's your opinion, which you have every right to.

In your OP you are NOT asking for or seeking opinions, you're asking for others to share THEIR
experiences with manufacture's and "grade" the experience according to a scale and terms you've set.

So, WHAT is your experience within the context of your query?

Try to participate in the discussion you've started, give it the old college try.

And respect is not given willy nilly, it is earned.

See if you can earn some.

"Once this was all Black Plasma and Imagination"-Michael McClure



 

RE: Perhaps different for me in the UK, posted on November 4, 2014 at 22:24:03
PAR
 Well I don't think that you can expect a home visit if you live in the Shetland islands (check a map).

 

RE: Perhaps different for me in the UK, posted on November 5, 2014 at 04:08:13
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 i realize that - just wondering if the small-country care applies to other parts of the u.k.

roger wang

 

RE: Again, don't believe an o.p. should give opinion with question..., posted on November 5, 2014 at 04:10:42
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 you really need a lot of reminding.

(plus i did give my opinion under another poster's more respectful questioning - you missed that point, T.O.O.)

roger wang

 

RE: ModWright, posted on November 5, 2014 at 04:47:00
genungo
 The punny nickname "ModWrong" appears on the internet. Why?

 

RE: ModWright, posted on November 5, 2014 at 04:53:24
Dave Pogue
Audiophile

Posts: 11689
Location: DC Area
Joined: October 9, 2001
 Beats me. There's always a naysayer.

 

RE: ModWright, posted on November 5, 2014 at 05:00:13
genungo
 Actually, the nickname was used by Winston Smith here at AA but his reasons are unclear.

 

RE: Perhaps different for me in the UK, posted on November 5, 2014 at 05:46:03
PAR
 I can't say as I only live where I live. However You may get an idea by having a look at the UK based audio hobby forums like:

The Art of Sound
Hi Fi Wigwam (2 Channel debate)
Pink Fish Media (Audio)

 

RE: Perhaps different for me in the UK, posted on November 5, 2014 at 05:54:55
Jack D II
Audiophile

Posts: 1535
Location: Hot Springs, AR
Joined: June 17, 2009
 I've had good luck with most all I have dealt with but
Special Mention for Conrad -Johnson for their quick availability on the 'phone, and e-mail and very fast turnaround time over the last 20+ years and Nottingham turntables, etc. for exceptional service and help. Both have been outstanding and consistently so.

 

RE: Perhaps different for me in the UK, posted on November 5, 2014 at 05:58:33
PAR
 Check a couple of postings upwards. My reply to your further question has posted in the wrong place so it is out of sequence. I can'[t delete and re-post it I am afraid.

 

I need no reminding as my comprehension skills are far better than yours..., posted on November 5, 2014 at 07:10:31
musetap
Audiophile

Posts: 31879
Location: San Francisco
Joined: July 8, 2003
Contributor
  Since: January 28, 2004
 You've missed my point(s) (or chosen to ignore them) AND still can't discern between an opinion and relating experience.

You've chosen to participate in the wrong manner. We could do this all day but I'm finding it (and you) mighty tedious.


"Once this was all Black Plasma and Imagination"-Michael McClure




 

Not adding one's own I call: "Pulling a SUDZ" and it ain't pretty. nt, posted on November 5, 2014 at 09:43:25
Nuit
 .

 

RE: Oppo and Parasound...., posted on November 5, 2014 at 12:49:32
pictureguy
Audiophile

Posts: 22597
Location: SoCal
Joined: October 19, 2008
 +1 for both.
Richard Schram personally answers my questions:
Too much is never enough

 

RE: Manufacturers who are first-rate........, posted on November 6, 2014 at 05:29:39
shodulik
Audiophile

Posts: 121
Location: Cleveland, OH
Joined: June 10, 2002
 Richard Gray Power Company. Jim and Tammie are unbelievable! Whether by phone or by email my experience with the company and their staff has been the best.

 

Aesthetix, Basis Audio, & Quicksilver, posted on November 6, 2014 at 06:36:33
jperry
Audiophile

Posts: 418
Location: Phx, AZ
Joined: September 11, 2004
 Are all great on the communications front as well as producing great sounding equipment. Thanks to Jim White, A. J. Conti and Mike Sanders for their contributions to high end audio.

 

RE: speaking of UK..., posted on November 6, 2014 at 12:29:51
mcbuddah
Audiophile

Posts: 384
Location: Wisconsin
Joined: June 8, 2012
 I had excellent communications with Artisan Silver on the Isle of Wight when I had him custom-terminate a headphone cable for me last year. (The cable was excellent too).


Everything is going to the dogs

 

RE: Bobby @ Merlin Music +3, posted on November 6, 2014 at 13:12:49
Tubegroover
Audiophile

Posts: 246
Joined: May 18, 2000
 The irrepressible Bobby P will take the time for anyone, anytime. He has my utmost respect in that regard.

 

RE: Manufacturers who are first-rate........, posted on November 6, 2014 at 13:23:23
Grinnell
Audiophile

Posts: 709
Location: Front Range
Joined: December 23, 2007
 3 to 4 stars

Boris at Vista Audio
VPI
Steve at Decware
Kevin at Upscale Audio-technically not a manufacturer but handles distribution for Primaluna
Reference 3A sent me a manual 3 days after I asked if i could get one


I only have used gear from these companies but they all answered my questions and helped me out when i was getting started or just had questions.

 

RE: Sanders Audio and Mye Audio..., posted on November 6, 2014 at 14:25:13
macmagman
Audiophile

Posts: 501
Location: NW Indiana
Joined: October 17, 2010
 5 Stars to the following:;

Sanders sound - Roger

Signal Cable - Frank

Marchand - Phil

Mye stands - Grant

Magnepan

 

RE: Manufacturers who are first-rate........, posted on November 7, 2014 at 15:49:17
sudz1234@yahoo.com
Audiophile

Posts: 2956
Joined: February 20, 2011
 Kevin at Upscale? Don't think so. "I can't sell you tubes dude. You have Audio research" meanwhile his competitor sold them to me and he thinks Kevin is a joke.

 

RE: Bobby @ Merlin Music +3, posted on November 7, 2014 at 15:51:28
sudz1234@yahoo.com
Audiophile

Posts: 2956
Joined: February 20, 2011
 Bobby P tried to sell his speakers behind my dealers back. That's very reputable.

 

Atma-Sphere and BAT, posted on November 7, 2014 at 20:24:31
c1ferrari
Audiophile

Posts: 640
Location: Southern California
Joined: March 16, 2001
 Cheers to Ralph and Victor!

Vbr,
Sam

 

RE: Atma-Sphere and BAT, posted on November 8, 2014 at 17:30:32
Devils Advocate
 +1 for Victor @ BAT. I had a VK-5i that needed work and Victor took very care of me, he also gave me a tour and introduced me to everybody when I went to pick up the unit.

 

RE: Manufacturers who are first-rate........, posted on November 8, 2014 at 19:11:03
pictureguy
Audiophile

Posts: 22597
Location: SoCal
Joined: October 19, 2008
 Over or around a decade ago I sent my MAGNEPAN MG-1 speakers back to the factory.

About a week later I got a call asking 'what color grill cloth do you want?'

Speakers appeared another week or 10 days later.

Any company with THAT level of support gets MY vote.
Too much is never enough

 

RE: Green Mountain Audio, posted on November 8, 2014 at 19:12:33
SgreenP@MSN.com
Audiophile

Posts: 3538
Joined: April 23, 2007
 Richard Vandersteen may be short with Sudz, but I have found him most helpful. I bought my 5A's in New Jersey, and after a couple of years, moved to Arizona. Richard set up my speakers here for this room. Excellent service, and great products.

 

Manufacturers who are first-rate........thanks to all - hope newbies are helped [n.t.a.], posted on November 9, 2014 at 06:06:54
wangmr
Audiophile

Posts: 2410
Location: Downtown
Joined: November 29, 2012
 .

 

RE: Manufacturers who are first-rate........, posted on November 9, 2014 at 12:09:16
Steve.
Audiophile

Posts: 250
Location: East Coast
Joined: July 2, 2007
 Mike Sanders is obviously passionate about his products. They are well crafted with the emphasis on function rather than form. His amps are built like a tank and sound exceptional. Nice guy to talk to also, he picked up the phone when I called and was very helpful.

 

RE: Manufacturers who are first-rate........, posted on November 9, 2014 at 13:15:54
BCR
Audiophile

Posts: 2446
Location: connecticut
Joined: April 7, 2009
 DITTO!

 

RE: Manufacturers who are first-rate........, posted on November 11, 2014 at 16:59:37
Steve.
Audiophile

Posts: 250
Location: East Coast
Joined: July 2, 2007
 I should also mention conrad johnson, I had a strange hum regardless of volume setting that I was working with them to solve. The next day I left them a message saying how great my new Classic was and that it just had a bad tube. I couldn't believe that I got a call on Saturday from Dr.Lew Johnson to say thanks for my purchase and that he would be sending out a replacement tube. I have also talked to their staff regarding my past McCormack gear and they've been great. Not always easy to get on the phone but they ALWAYS answer e-mail. Another group of guys that are passionate about music and the instruments they build to play music...

 

RE: Manufacturers who are first-rate........, posted on November 11, 2014 at 17:21:05
BCR
Audiophile

Posts: 2446
Location: connecticut
Joined: April 7, 2009
 Can't beat that! I doubt any of those Chinese manufacturers would give you first class service like those guys.

 

Thanks guys., posted on November 19, 2014 at 09:56:09
grantv
Manufacturer

Posts: 7727
Location: B.C.
Joined: January 15, 2002
 Always nice to see my name pop up out of the blue. As for custom colors, I do my best; mostly it's about waiting for a special color to be loaded.

 

RE: Manufacturers who are first-rate........, posted on November 19, 2014 at 10:14:26
fantja
Audiophile

Posts: 15524
Location: Alabama
Joined: September 11, 2010
 I wanted to add that I sent a query to CJ via email back in late August- to date, have never had any kind of a reply?


Second,
Richard Gray is very attentive to email/phone call(s).

 

RE: Manufacturers who are first-rate........, posted on November 19, 2014 at 10:15:11
fantja
Audiophile

Posts: 15524
Location: Alabama
Joined: September 11, 2010
 I have read many times over that Pass Labs is a 5-Star!

 

RE: Richard Vandersteen, posted on November 19, 2014 at 11:11:32
Devils Advocate
 I still remember this... I bought a pair of Vandersteen 2W subs on Agon many years ago and called Vandersteen asking a simple set-up question, I was transferred by the receptionist who was noticeably cold in her demeanor to Mr. Vandersteen who was by far the 'most' arrogant and uncooperative SOB I ever had the displeasure of talking with. I called asking for simple and easily provided info and you'd think he thought I kicked his dog. I don't know if he was just having a bad day or what but needless to say since then I haven't so much as even looked at Vandersteen products again. I've heard others relating similar experiences so I know mine is not unique. When I finally got the subs dialed in they actually sounded pretty good, shame the people standing behind them are such bastards.

 

RE: Richard Vandersteen, posted on November 19, 2014 at 13:10:26
fantja
Audiophile

Posts: 15524
Location: Alabama
Joined: September 11, 2010
 Thanks! for sharing. It is this kind of non-sense that we (audiophiles) should never tolerate!

 

Music Hall products, posted on November 20, 2014 at 17:42:09
Jive Turkey
Audiophile

Posts: 2409
Location: far left, geographically speaking
Joined: May 5, 2010
 I will never buy Music Hall products because of the attitude Roy Hall presents in print and the few occasions I've seen him at shows. Is it an act? I don't care.

See ya. Dave

 

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