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Denon AVR

162.119.232.100
Posted on December 8, 2016 at 14:16:49
docw
Audiophile

Posts: 8115
Location: So. California
Joined: July 23, 2004
Contributor
  Since: November 29, 2004
 Denon avr 2313 stays on, won't shut off...wife says she pushed buttons the other night. I pressed on/off button, used remote, unplugged AC cord and plugged back in, always on (green LED).

Where do I find support?

 

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RE: Denon AVR , posted on December 8, 2016 at 14:47:27
Mr Peabody
Audiophile

Posts: 1109
Location: St. Louis, MO, USA
Joined: August 14, 2010
 If it stayed on while unplugged...... get a priest. LOL

I knew what you meant, I'd check the owner manual for a support phone number or try an internet search for your issue, sometimes it's a wealth, and sometimes it's bust. Usually though others have had the same problem and something will come up.

 

RE: Denon AVR , posted on December 8, 2016 at 17:14:23
docw
Audiophile

Posts: 8115
Location: So. California
Joined: July 23, 2004
Contributor
  Since: November 29, 2004
 No time to go back and edit yet. Will try what you suggested. The system is connected to TV downstream thru HDMI cabling. Now the remote for TV won't control volume but the Denon remote works.

You're funny--great comeback on it staying on with no AC.

 

RE: Denon AVR , posted on December 8, 2016 at 18:53:19
Awe-d-o-file
Dealer

Posts: 21037
Location: 50 miles west of DC
Joined: January 10, 2004
 Leave it unplugged overnight. Also you said TV remote won't control the volume. Do you mean the actual TV volume and it's built in speakers or what? You said the Denon remote works so again you mean it controls the Denon volume and/or the TV volume.


ET

"If at first you don't succeed, keep on sucking till you do suck seed" - Curly Howard 1936

 

RE: Denon AVR , posted on December 8, 2016 at 19:34:51
Mr Peabody
Audiophile

Posts: 1109
Location: St. Louis, MO, USA
Joined: August 14, 2010
 Hey, if you programmed the remote to operate more than one component, your wife may have accidentally pushed the button that tells the remote which component you are trying to operate.

For example, my satellite remote will operate my receiver, and it did operate my last TV, If one of the buttons gets pushed, like the one to operate the TV, then I can't operate the satellite receiver, to turn channels etc. so I'll have to hit the button for satellite. So check those buttons if the remote does operate more than one thing.

Another possibility, if your receiver HDMI has the ARC feature, this is to where the TV sound can travel back through to the receiver, depending on what source is on, it could cause remote mix up issues.

 

RE: Denon AVR , posted on December 9, 2016 at 09:50:11
docw
Audiophile

Posts: 8115
Location: So. California
Joined: July 23, 2004
Contributor
  Since: November 29, 2004
 thanks for your help...awaiting Denon tech response.

However, I think I found the problem. It was on Audyssey on or off dunno, but this am, was able to get out of that, and voila!, back to normal.

 

RE: Denon AVR , posted on December 9, 2016 at 14:04:02
docw
Audiophile

Posts: 8115
Location: So. California
Joined: July 23, 2004
Contributor
  Since: November 29, 2004
 did not work again, but now I found the Zone 2 pushbutton on the front panel. seems to correct things once pushed.

 

RE: Denon AVR , posted on December 9, 2016 at 14:52:06
Mr Peabody
Audiophile

Posts: 1109
Location: St. Louis, MO, USA
Joined: August 14, 2010
 Ah, zone 2, that was going to be my next suggestion, LOL

Glad you worked it out, I know stuff like that can drive you crazy.

 

RE: Denon AVR , posted on December 9, 2016 at 17:27:59
docw
Audiophile

Posts: 8115
Location: So. California
Joined: July 23, 2004
Contributor
  Since: November 29, 2004
 I don't have a good concept of zone 2, intefering with main zone on and off and the receiver power being on.

Can you explain it?

I found a post on line with the same issue, but still don't have a good grasp, being a 2 ch man.

 

RE: Denon AVR , posted on December 9, 2016 at 19:18:51
Mr Peabody
Audiophile

Posts: 1109
Location: St. Louis, MO, USA
Joined: August 14, 2010
 Sorry, I've never used the Zone 2 stuff before either. I was just teasing about it being my next suggestion.

You might try posting in the "video" forum which is like the HT forum for here.

 

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