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In Reply to: RE: Bully eBay buyer--or am I crazy? posted by D Harvey on June 29, 2016 at 09:03:24
You probably won't like this, but I follow Walt Bender's rule from the pre-ebay Audiomart: the buyer is satisfied or the deal gets undone. Pay for insured return shipping, send the buyer a pdf of the return shipping label, and refund the money when it arrives. Take the hit and move on.
For futures, insure shipments for anything worth more than a few bucks - no exceptions. And with good cameras on almost all phones now, it's easy to take detailed pics of the item as you pack it up. That helps when you, as the shipper, file any claims for shipping damage. Always over-do the packing, always take pics, always insure.
Sorry it didn't work out.
WW
"A man need merely light the filaments of his receiving set and the world's greatest artists will perform for him." Alfred N. Goldsmith, RCA, 1922
Follow Ups:
I agree I blew it not insisting on insurance. Nobody is claiming I shipped the record in this condition, so while taking more pics is a good idea, I don't believe it would have made a difference in this case. I do believe the buyer at least needs to rise to the level of actual proof with his photos. This should be very easy to do but the buyer refuses. If I accept a return, I have no idea what he's going to send me, and what will my recourse be? I'm still not convinced this isn't a scam.
dh
Pics taken at packaging time show not only the condition of the item, but details of the packaging.
If you're set on not doing anything short of receiving "proof" (of what? that it's the record you sent? that it's the jacket you sent? that it was damaged in shipment? that the buyer is trying to cheat you?) then there is not much to say. The deal is done.
There are certainly times for "as is/no returns" sales; I've done them, and will do them again. I also accepted a return of a "no returns" Cal Delta/Sigma combo that the buyer auditioned in my home, then returned the next day totally fried. But that's really the only bad experience I've had in over 40 years of buying and selling gear. So as long as that's the only bad one, I'd rather take a hit than have someone in this very small community feel they were taken advantage of. YMMV.
Good luck.
WW
"A man need merely light the filaments of his receiving set and the world's greatest artists will perform for him." Alfred N. Goldsmith, RCA, 1922
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