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In Reply to: RE: Ordering from Magnepan, lol if it wasn't sad posted by josh358 on December 24, 2016 at 05:42:56
Well said Josh and pertinent in a world of huckster business models starting from the President Elect and processed by almost every major corporation with shortening list of exceptions.Let the company breath they do no harm to their customers. Audiophiles should watch their manias and stop inflating their quasi rational expatiation's reserve your anger to a car company or a bank.
Follow Ups:
"Reserve your anger to a car company or a bank."
Well said!
There is still a wonderful fellowship on this site:a rarity in this world. I am grateful for more than the occasional moments of brilliance(quite often really) that I encounter with the actors here. Remarkable and extraordinary indeed.
I've been in customer service for over 30 years and Magnepan is at the very top of my list. I have had several occasions where I have dealt with them, mostly replacement ribbons, and to talk directly with someone there I believe is huge, so you have to call during the day, that's what lunch hours are for. I have had a situation with my mid-range failure and talked to Wendell directly, I'm not happy that I now need to repeat the procedure with the other speaker but I have called them, talked to Karen and as soon as funds allow me to I will second the second panel to them for repair.
Late last week I had a buzz in my speakers and I placed a call to Sanders, talked to Roger personally and he led me to the problem within minutes. So Wednell - Roger and the other companies that operate this way. please don't change a thing you are a dying breed......
+1
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