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In Reply to: RE: Ordering from Magnepan, lol if it wasn't sad posted by Les Anderson on December 19, 2016 at 18:50:23
I like the old-school business model and customer support. Do you need a Magnepan app for your phone for crying out loud?
I've only called back there about a half a dozen times over twenty years, but each time I always got a person on the phone who was pleasant to talk with and handled said situation perfectly fine.
Regardless, you're perfectly free to not purchase their products.
Dave.
Follow Ups:
Ditto!!!
I want to reccomend and purchase their products. I have owned several pairs over the years and would be the first to agree that they represent an unprecedented value. It would simply be nice if they would make it easy for a customer to transact. The old school business model is charming, until it takes over your Monday like it did for my friend. To place 3 calls and then be told 10-15 days for $300 speaker seems crazy.
To run an ecommerce site in this day and age requires a tiny investment. To answer the phone when called is not too much to ask.
Remember, though, they aren't an e commerce company or even a retailer, but a manufacturer. They don't have banks of operators standing by in Bangalore.
I do agree that they should allow direct web ordering since it's now customary and expected, but I know how they feel on this -- would you rather order from someone at the factory who knows something about the product and can offer technical support and advice, or to someone in Bangalore who doesn't know the first thing about what he's selling?
"would you rather order from someone at the factory who knows something about the product and can offer technical support and advice, or to someone in Bangalore who doesn't know the first thing about what he's selling?"
For some the answer is someone in Bangalore as long as I can get it now......and cheap. The two driving forces for many consumer transactions.
Patience and a sense of value are not high on the priority list for many consumers. I want as much cheap junk as I can possibly get my hands on and I want it NOW.
it's true. However, I don't think high end audio is that kind of business -- that was always the province of the mid fi people. I get the impression from what Wendell wrote that he's more concerned with reputation and word of mouth than he is with that kind of sale.
Your dreaming if you don't think there is middle ground.
Certainly there is middle ground.
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